Operations Excellence Intern

ZALORA Group; Shah Alam; On-site; MYR 16,740 - 27,900; Full time

Job summary

ZALORA Group is seeking a motivated Operations Excellence Intern in Shah Alam to support process improvement and quality management. This role offers hands-on exposure to operational performance tracking and project coordination.

Candidates should be pursuing a Diploma or Bachelor's degree in a relevant field and possess good communication, documentation, and data analysis skills. Join us in June 2026 for a chance to learn and grow in a dynamic environment.

Qualifications

• Currently pursuing a Diploma or Bachelor’s Degree in a relevant field.
• Good knowledge or interest in process improvement and operational performance.
• Proficient in Microsoft Office, especially Excel or Google Sheets.
• Basic data analysis and reporting skills an advantage.
• Good communication and documentation skills.

Responsibilities

• Handle and improve 5S audit across departments.
• Conduct process confirmation to find improvement opportunities.
• Draft, create, and publish Standard Operations Procedure (SOP).
• Organize and execute Operational Excellence events.
• Participate in process mapping and improvement workshops.

Skills

Process improvement

Lean

Six Sigma

Quality management

Data analysis

Education

Currently pursuing a Diploma or Bachelor’s Degree

Tools

Microsoft Office

Google Workspace

Excel

Google Sheets

Job description

Job Summary

We are looking for a motivated and detail-oriented Operations Excellence Intern to support the Operational Excellence team in driving process improvement, documentation, data analysis, and project coordination activities. This role provides hands‑on exposure to continuous improvement initiatives, quality management practices, and operational performance tracking within a real business environment.

Expected to join: June 2026
Location: Shah Alam, Seksyen 23

Key Responsibilities

• Involve, handle, and improve 5S audit across departments
• Conduct process confirmation on existing process to find opportunities for improvement
• Draft, create, and publish Standard Operations Procedure (SOP)
• Build relationships with all warehouse associates and Heads of Department for OE events and programs
• Coordinate with cross‑functional teams to gather information and follow up on improvement actions
• Be part of the ISO 9001:2015 Quality Management System (QMS)
• Organize and execute events from Operational Excellence such as Recognition Ceremony
• Participate in process mapping, time studies, root cause analysis, and improvement workshops
• Perform administrative tasks related to OE activities when required
• Any other work assigned by the OE leader

Requirements / Qualifications

• Currently pursuing a Diploma or Bachelor’s Degree in Industrial Engineering, Business Administration, Operations Management, Quality Management, Supply Chain, Data Analytics, or any related field
• Good knowledge or interest in process improvement, Lean, Six Sigma, quality management, or operational performance
• Proficient in Microsoft Office / Google Workspace, especially Excel or Google Sheets
• Basic data analysis and reporting skills an advantage
• Good communication, coordination, and documentation skills
• Detail‑oriented, proactive, willing to learn, and able to work independently
• Able to work well with cross‑functional teams