- Act as the functional owner for assigned Workday product areas and related HR technology capabilities within the agreed global HRIS landscape.
- Maintain the product vision, backlog, priorities and improvement roadmap in alignment with the Global HRIS strategy.
- Prioritise enhancements, defects and continuous improvement opportunities based on business value, user impact, risk and delivery capacity.
- Ensure product decisions align with global HR policies, process standards, data governance, security principles and the agreed HRIS architecture.
- Maintain appropriate primary and secondary product coverage across the team to support continuity when ownership rotates.
Functional Solution & Configuration:
- Partner with Group and Regional HR stakeholders to understand needs, challenge requirements constructively and identify scalable solutions.
- Translate business requirements into clear functional specifications, process designs, acceptance criteria and configuration approaches.
- Evaluate solution options and balance global standardisation with legitimate local business or regulatory requirements.
- Lead or perform functional configuration for approved Workday enhancements and process changes.
- Assess cross-product, reporting, integration, security and data impacts before recommending changes.
- Maintain configuration documentation, solution decisions, functional specifications and operational knowledge materials.
Product Operations & Continuous Improvement
- Own functional resolution of incidents, defects and service requests within assigned product areas, including root cause analysis and corrective action.
- Provide expert support for complex issues escalated from Regional HR, HR operations, IT or service-desk teams.
- Monitor recurring issues and user pain points and convert appropriate findings into backlog items or process improvements.
Release, Testing & Change Management
Assess functional impacts of Workday releases and planned system changes and identify required configuration, testing, documentation and communications.
Data, Security & Integrations
Monitor data quality within assigned product areas and support controls that improve accuracy, completeness, consistency and timeliness.
Stakeholder & Delivery Partnership
Build effective working relationships with Group HR, Regional HR, HR process owners, IT, reporting and analytics teams and external partners.
Key requirements:
Education / Qualifications - Bachelor's or master's degree in Human Resources, Information Systems, Business Administration or a related discipline.
- Experience - At least 5 years of progressive experience in HRIS, HR technology, Workday or HR process roles, preferably within an international organisation.
- Workday Expertise - Proven hands‑on functional experience with Workday HCM, including configuration, business processes, testing and production support.
- Functional Delivery - Proven ability to translate business requirements into practical system solutions and successfully deliver enhancements from analysis through deployment.
- Product Ownership - Experience managing a product, capability, application area or functional domain through prioritisation, backlog management, continuous improvement and stakeholder engagement.
- Data & Technology - Experience working with HR data, integrations, security, reporting, release management and system governance.
- Stakeholder & Project Delivery - Ability to manage multiple priorities and work effectively with Group HR, Regional HR, IT and external partners.
- Global Mindset - Experience working across countries, cultures and time zones, with the ability to distinguish global standards from genuine local requirements.