Sr. Specialist, Renewal Sales

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking a Sr. Specialist, Renewal Sales to drive renewals and expand recurring revenue through customer engagements.

The role focuses on articulating value, coordinating on-time renewals across our product portfolio, tracking opportunities, and delivering weekly forecasts to senior management. Indonesian language requirement noted for internal communications.

Qualifications

• Experience in renewals or subscription-based sales.
• Strong communication and negotiation skills.
• Ability to track renewals and forecast bookings.

Responsibilities

• Explain value of products to customers and drive renewal revenue.
• Coordinate on-time renewal of services and software contracts.
• Track renewal opportunities across portfolio and update forecast.
• Maintain regular communication with clients and internal teams.

Job description

Job Title

Sr. Specialist, Renewal Sales

Job Description

The Senior Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. The individual is responsible for coordinating and ensuring the ontime renewal of services and software contracts across the portoflio, including tracking renewals and maintaining regular communication with the team. The individual shall support client’s recurring revenue functions by delivering services in the following areas: Customer and Partner Outreach services including: Identify and contact partners holding current services and software renewal contracts to ensure engagement with customers, proposal creation, quoting, renewal timeline, and mitigation of renewal risk. Additionally, may need to interact with customers regarding their upcoming renewals to address concerns, provide install base information, and review proposals. Pipeline Management services including: Tracking and managing of all services and software renewal opportunities coming due within 90 days. Specific fields in each opportunity will require opportunity stage, forecast status, opportunity notes, expected deal amount, expected book date, and potential attrition. Weekly Forecasting services including: Submission of expected bookings for the upcoming fiscal week/month/quarter based upon updates received regarding deal timeline, purchase order process, and deal closure. Deal closure and bookings attainment services including: Engagement with partner to ensure contracts renew on-time and understand timeline for purchase order agreement (for forecasting purposes and tracking).

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements

Indonesian

Time Type

Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

EEO Statement

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.