Sr SaaS CSM – Growth & Retention, SEA Travel

Jbsfamily; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Information Analytics Management is seeking a Customer Success Manager to drive adoption, engagement, retention, and measurable results within a designated customer portfolio.

You will act as a trusted advisor, collaborating with Account Managers to identify growth opportunities, work with delivery teams to meet business goals, and partner with Product and Marketing to ensure a cohesive customer experience. SEA travel up to 25% may be required.

Qualifications

• Min 8 years of experience in IT sales/account/partner management.
• Experience with SaaS solutions-based selling.
• Proven track record in customer retention, CRM and product adoption.
• Strong communication skills.
• Willingness to travel across SEA up to 25%.

Responsibilities

• Act as a trusted advisor to customers; collaborates with Account Managers to identify growth opportunities.
• Collaborate with delivery teams to help customers meet business needs and goals.
• Partner with Product, Marketing, and cross-functional teams to provide a cohesive customer experience.

Skills

Sales/Account management

Customer retention

Communication

Travel willingness

Job description

Information Analytics Management is seeking a Customer Success Manager to drive adoption, engagement, retention, and measurable results within a designated customer portfolio.

You will act as a trusted advisor, collaborating with Account Managers to identify growth opportunities, work with delivery teams to meet business goals, and partner with Product and Marketing to ensure a cohesive customer experience. SEA travel up to 25% may be required.