SaaS Customer Success Manager – SEA Accounts

Omnichat; Kuala Lumpur; Vor Ort; MYR 72.000 - 110.000; Vollzeit

Zusammenfassung

Omnichat, a leading SEA customer success partner for regional brands, seeks a focused Customer Success Manager to own SEA accounts from onboarding to renewal.

You will drive product adoption, monitor customer health, conduct quarterly business reviews, manage renewals, and collaborate with Sales on upsell opportunities, while maintaining CRM accuracy and supporting regional expansion.

Qualifikationen

• Bachelor's degree in Business, Marketing, IT, or related field.
• 3+ years in a customer success role, preferably SaaS/tech.
• Excellent communication, presentation, and interpersonal skills.
• Bilingual in English and Chinese is preferred.
• Strong analytical and problem-solving abilities to address customer needs.
• Able to work independently, manage multiple priorities, and meet deadlines.

Aufgaben

• Own a portfolio of SEA accounts across the customer lifecycle from onboarding to renewal.
• Drive product adoption, customer health monitoring, and quarterly business reviews.
• Manage renewal conversations and retention forecasting.
• Identify and execute upsell and cross-sell opportunities in collaboration with Sales.
• Act as escalation point for strategic accounts when needed.
• Maintain accurate CRM records and health metrics reporting.
• Support regional expansion initiatives.

Kenntnisse

Communication

Analytical thinking

Problem solving

Multitasking

Ausbildung

Bachelor's degree in Business/Marketing/IT

Jobbeschreibung

Omnichat, a leading SEA customer success partner for regional brands, seeks a focused Customer Success Manager to own SEA accounts from onboarding to renewal.

You will drive product adoption, monitor customer health, conduct quarterly business reviews, manage renewals, and collaborate with Sales on upsell opportunities, while maintaining CRM accuracy and supporting regional expansion.