SEA Customer Success Manager: Drive Adoption & Growth

AVEVA Asia Pacific Sdn Bhd; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

AVEVA Asia Pacific Sdn Bhd is seeking a Customer Success Manager for SEA to manage a portfolio of accounts, drive adoption and expansion of AVEVA solutions, and liaise with cross-functional teams across the region. The role involves onboarding customers, defining success plans, and guiding deployments with partners.

The CSM will work in a hybrid setting with travel to customer sites about 25% annually, reporting to the Commercial Team.

Qualifications

• 5+ years’ experience in similar roles
• Strong verbal and written communication skills
• Strong presentation skills on AVEVA core technologies
• Ability to work with cross-function and geographically distributed teams
• Strong multi-tasking and prioritization
• Strong relationship management and organizational skills
• Experience with project and program management methodology
• Proficient in CRM systems, Office 365, SharePoint, PowerBI, Salesforce and Workday

Responsibilities

• Onboarding: establish relationships, educate on AVEVA resources, set expectations and deploy readiness
• Deployment: define architecture with Delivery Services or partners, define roadmaps and budget
• Adoption: Understand customer business, educate on AVEVA use cases, drive adoption of core software
• Expansion: identify new business opportunities and coordinate with Sales to drive revenue

Job description

AVEVA Asia Pacific Sdn Bhd is seeking a Customer Success Manager for SEA to manage a portfolio of accounts, drive adoption and expansion of AVEVA solutions, and liaise with cross-functional teams across the region. The role involves onboarding customers, defining success plans, and guiding deployments with partners.

The CSM will work in a hybrid setting with travel to customer sites about 25% annually, reporting to the Commercial Team.