Sr Manager, Regional Program Delivery Lead, Microsoft Solutions

7803 Avanade Malaysia Company; Kuala Lumpur; On-site; MYR 300,000 - 540,000; Full time

Job summary

Avanade, a global technology consulting leader, seeks a Delivery Lead to oversee large, complex technology programs across Southeast Asia, ensuring on-time, on-budget, and high-quality delivery. You will guide Microsoft platform engagements, mentor teams, and drive customer success in a dynamic regional setting.

You will build trusted client relationships, support sales pursuits, and apply AI-enabled capabilities to improve delivery efficiency and outcomes.

Qualifications

• 12+ years of total working experience.
• Proven experience leading regional technology deployments across 3-5+ countries.
• Strong knowledge of contract management and commercial terms.
• Experience delivering end-to-end ERP/CRM or enterprise transformations.
• Ability to engage CXO and senior stakeholders and manage escalations.
• Experience with Microsoft platforms: Dynamics 365 ERP/CRM, Power Platform, Azure.

Responsibilities

• Lead large, complex technology implementation programs across multiple countries.
• Own end-to-end program delivery within a regional delivery model.
• Manage fixed-price and sensitive projects with governance across scope, schedule, budget, quality, and contractual obligations.
• Develop and govern comprehensive project plans, ensuring requirements are defined and tracked.
• Mitigate project risks and secure alignment from senior leadership on key decisions.
• Lead cross-functional teams and mentor members to achieve high performance.
• Build trusted executive relationships with CXO-level stakeholders and manage escalations.
• Navigate complex SEA regional delivery dynamics and adapt to regional practices.

Skills

Leadership

AI proficiency

Stakeholder management

Microsoft technologies

Project governance

Education

Bachelor's degree in business or technology

Tools

Microsoft Project

Power Platform

Azure

Dynamics 365 ERP/CRM

Job description

As a key member of our leadership team, you will be responsible for overseeing the planning, management, and successful delivery of strategic projects, driving customer satisfaction and growth. If you are passionate about leading high-impact initiatives and bring AI proficiency as a core skill in driving modern, intelligent delivery approaches, this is an exciting opportunity to join Avanade, a global leader in technology consulting. In this role, you will play a key part in delivering innovative, high-quality solutions, building trusted client partnerships, and contributing to sustained business growth. As the Delivery Lead, you will take charge of leading our most critical and complex projects and programs, ensuring they are delivered with utmost excellence, adhering to schedule, budget and quality benchmarks. Your role will be instrumental in fostering strong client relationships and supporting key sales pursuits, making you an integral part of our business growth strategy. Additionally, you will have the opportunity to provide mentorship and technical expertise to our talented colleagues. Together we do what matters.

Key Responsibilities

• Lead and deliver large, complex technology implementation programs across multiple countries, ensuring successful execution from initiation through closure within a regional delivery model.
• Own end-to-end program delivery, ensuring adherence to scope, schedule, budget, quality standards, contractual obligations, and commercial commitments.
• Manage fixed-price and commercially sensitive projects with strong governance across: Scope and change management Project planning and scheduling Financial management and cost control Risk and issue management Delivery execution and quality assurance.
• Develop, maintain, and govern comprehensive project plans, ensuring requirements are accurately defined, tracked, and managed throughout the project lifecycle.
• Proactively identify, assess, and mitigate project and program risks, making critical adjustments as needed and securing alignment from senior leadership on key decisions.
• Interpret and manage contractual obligations, ensuring delivery remains aligned with agreed scope, commercial terms, and client expectations.
• Operate effectively within consulting and solution implementation environments, applying structured project delivery methodologies while adapting to client-specific requirements.
• Build and maintain trusted relationships with executive stakeholders, including CXO-level leaders, managing escalations, navigating complex situations, and driving successful business outcomes.
• Provide technical and delivery leadership across Microsoft solution engagements by: Guiding delivery teams on best practices Contributing to architecture and integration discussions Supporting informed solution and technology decisions.
• Lead cross-functional, multi-disciplinary teams by driving accountability, resolving conflicts, maintaining delivery momentum, and mentoring team members to achieve high performance.
• Manage relationships with clients, suppliers, partners, and subcontractors to ensure successful delivery outcomes.
• Navigate complex delivery environments across Southeast Asia (SEA), adapting to regional business practices, diverse teams, and varying customer expectations.
• Leverage AI-enabled capabilities and emerging technologies within the Software Development Lifecycle (SDLC) to improve delivery efficiency, innovation, and overall project outcomes.
• Drive continuous improvement and deliver results in ambiguous or rapidly changing environments by proactively identifying opportunities to enhance delivery performance and customer value.
• Foster a customer-centric culture while coaching, mentoring, and developing high-performing teams across business units and practice domains, including AI, M365, D365 ERP and CRM programs.

Key Qualifications

Bachelor's degree in a business or technology-related field will be advantageous. We value a combination of hands-on expertise and educational background to achieve excellence in our projects.

12+ Years of total working experiences

Proven experience leading technology project implementations across a regional environment, managing delivery across 3-5+ countries.

Strong understanding of contract management, commercial terms, and contractual obligations, with the ability to effectively manage client expectations and delivery commitments.

Extensive experience managing end-to-end project and program delivery within consulting and solution implementation environments.

Demonstrated ability to engage confidently with CXO and senior business stakeholders, manage escalations, navigate challenging conversations, and build trusted client relationships.

Strong technical understanding of Microsoft platforms, preferably including Dynamics 365 ERP/CRM, Power Platform, and Azure technologies, with the ability to challenge delivery teams, contribute to architecture discussions, and guide solution decisions.

Proven leadership skills with the ability to influence cross-functional teams, drive accountability, resolve conflicts, and lead effectively in high-pressure delivery environments.

Good understanding of Southeast Asia (SEA) business and cultural dynamics, including regional delivery complexities, diverse teams, and varying client expectations.

Experience managing commercially sensitive fixed-price projects, with strong governance across: Scope and change management Project planning and estimation Financial management and cost control Risk and issue management Delivery execution and quality assurance.

Strong knowledge and practical application of core Project and Program Management disciplines, including estimation, planning, scheduling, resource management, and scope control.

Proficiency in project management methodologies, tools, and techniques, including Microsoft Project and similar project controls tools.

Good understanding of Earned Value Management (EVM) and project financial reporting to support effective decision-making.

Proven ability to independently manage large, complex ERP/CRM or enterprise transformation projects from initiation through closure.

Results-oriented, self-driven, and comfortable operating in ambiguous or rapidly changing environments while continuously driving improvements and positive outcomes.

Strong customer focus, interpersonal skills, and people leadership capabilities, with experience leading, coaching, and mentoring both onshore and offshore teams.

Significant project and service management experience delivering solutions for global external clients in a technology consulting or professional services environment.

Would be great if you may have; Experience leveraging AI capabilities within the Software Development Lifecycle (SDLC) to improve delivery efficiency, innovation, and project outcomes.

Professional project management certifications such as PMP (Project Management Professional) or PgMP (Program Management Professional).

Why Join Us

At Avanade, we advance the world through the power of people and Microsoft. Join us to shape your skills and the future with bold ideas and innovative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self. We are committed to your growth, well-being, and success. This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities. Together, we do what matters.