D365 CRM Tech Lead (Online, Power Platforms)

7803 Avanade Malaysia Company; Kuala Lumpur; On-site; MYR 240,000 - 420,000; Full time

Job summary

Avanade Malaysia is seeking a seasoned Manager, Solution Development to lead Microsoft Dynamics 365 Online CRM delivery. You will steer technical teams, translate client needs into robust CRM solutions, and drive best-practice development, testing, and deployment across projects.

With 12+ years in IT application development and 5+ years in technical leadership, you will mentor teams, enforce coding standards, and collaborate with analysts, architects, and stakeholders to ensure high-quality

Qualifications

• 12+ years in IT application development with 5+ years in technical lead or technical solution architect role.
• Hands-on experience with Microsoft Dynamics 365 CRM Online.
• Experience in Singapore Health & Public Sector Industry.
• Familiar with HCC or GCC environments.
• Strong knowledge of C#, OOP, JavaScript, and integration via REST APIs and SFTP, SSIS.
• Experience in team management, technical coaching, and delivery ownership.
• Familiarity with DevOps tools like Azure DevOps, Jenkins, Bitbucket, and solution deployment best practices.
• Hands-on experience with CRM data migration tools such as KingswaySoft SSIS Integration Toolkit.

Responsibilities

• Lead the technical delivery of Microsoft Dynamics 365 Online CRM solutions, ensuring timely and high-quality execution.
• Manage and mentor technical teams, driving accountability, coding standards, and best practices.
• Collaborate with business analysts, solution architects, and client stakeholders to translate requirements into technical solutions.
• Oversee CRM customization, including entities, attributes, business rules, workflows, and plugins.
• Provide technical direction for API development and system integrations using C# Web APIs and RESTful services.
• Manage version control and code collaboration using Bitbucket or similar tools.
• Ensure effective deployment and configuration management through CI/CD pipelines and tools such as Jenkins.
• Coordinate and perform CRM data migrations, preferably using SSIS or KingswaySoft.
• Implement and enforce unit testing practices using mock frameworks.
• Use tools like XRM Toolbox to enhance productivity and solution quality.
• Support the creation, packaging, and deployment of CRM solutions and environments.

Skills

Leadership

Dynamics 365 CRM

C#

JavaScript

REST APIs

SSIS

DevOps

Bitbucket

Jenkins

KingswaySoft

Azure DevOps

Team management

Tools

KingswaySoft SSIS Integration Toolkit

Job description

At Avanade, we see how the power of Dynamics 365 Online transforms businesses every day. By combining our deep Microsoft expertise with innovative thinking and strong industry knowledge, we create opportunities for Microsoft, our clients, and for you. Avanade offers countless paths for growth—one of them is sure to lead to your unique version of success. Come join us! As a Manager, Solution Development you’ll leverage your subject matter expertise to design and implement Microsoft Dynamics 365 Online CRM solutions across all phases of Avanade projects. You will lead client engagements and delivery teams in planning, designing, building, testing, and maintaining CRM solutions. You’re not just experienced—you’re a leader who understands the intricacies of CRM systems and knows how to connect with clients while guiding teams to success. Organized, energetic, and confident, you thrive in both boardroom discussions and technical whiteboard sessions. This role offers the chance to work with Microsoft’s #1 partner, with an unrivaled focus on personal development and training in both technology and consulting skills. Together we do what matters.

What you’ll do

• Lead the technical delivery of Microsoft Dynamics 365 Online CRM solutions, ensuring timely and high-quality execution.
• Manage and mentor technical teams, driving accountability, coding standards, and best practices.
• Collaborate with business analysts, solution architects, and client stakeholders to translate requirements into technical solutions.
• Oversee CRM customization, including entities, attributes, business rules, workflows, and plugins.
• Provide technical direction for API development and system integrations using C# Web APIs and RESTful services.
• Manage version control and code collaboration using Bitbucket or similar tools.
• Ensure effective deployment and configuration management through CI/CD pipelines and tools such as Jenkins.
• Coordinate and perform CRM data migrations, preferably using SSIS or KingswaySoft.
• Implement and enforce unit testing practices using mock frameworks.
• Use tools like XRM Toolbox to enhance productivity and solution quality.
• Support the creation, packaging, and deployment of CRM solutions and environments.

Qualifications

• 12+ years in IT application development, with 5+ years in technical lead or technical solution architect role.
• Hands-on experience with Microsoft Dynamics 365 CRM Online, preferably Sales, Service, Power Platform Experience in cloud migration from on-premises to cloud will be advantageous.
• Have experiences in Singapore Health & Public Sector Industry.
• Candidate should be familiar with HCC or GCC environments.
• Strong knowledge of C#, OOP, JavaScript, and integration via REST APIs and SFTP, SSIS.
• Experience in team management, technical coaching, and delivery ownership.
• Familiarity with DevOps tools like Azure DevOps, Jenkins, Bitbucket, and solution deployment best practices.
• Hands-on experience with CRM data migration tools such as KingswaySoft SSIS Integration Toolkit.
• Ensure consistency across multiple environments by managing configurations and deployment strategies.
• Resolves solution layering and dependency conflicts during code deployment.
• Excellent communication skills with the ability to translate complex technical concepts into simple, clear terms.
• Proven leadership and mentorship experience, guiding teams effectively and ensuring proper delegation of tasks.
• Strong problem-solving and critical thinking abilities to address challenges and drive effective solutions.
• Excellent interpersonal and stakeholder management skills.

Nice to have

• Microsoft certifications in Dynamics 365 or Power Platform.
• Experience with ReactJS or Power Platform components.
• Exposure to Agile delivery methodologies.
• Implements and optimizes automated deployment pipelines (CI/CD) for Dynamics 365 solutions.

At Avanade, we advance the world through the power of people and Microsoft. Join us to shape your skills and the future with bold ideas and innovative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self. We are committed to your growth, well-being, and success. This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities. Together, we do what matters.