Senior Business Analyst (M365 Copilot Advisory - Adoption & Change Management)

7803 Avanade Malaysia Company; Kuala Lumpur; Sur place; MYR 90 000 - 130 000; Plein temps

Résumé du poste

Avanade Malaysia is hiring a Senior Business Analyst to lead AI and Copilot advisory work, translating business needs into actionable requirements and drive adoption across agile delivery teams. You will facilitate workshops, bridge between stakeholders, designers and engineers, and shape AI-enabled business processes with a focus on responsible AI practices.

7+ years of consulting and strong change management foundations are expected.

Qualifications

• 7+ years of consulting, digital transformation, innovation, or change.
• Strong experience in Business Analysis within digital or technology environments.
• Excellent facilitation, communication and stakeholder engagement skills.
• Experience in Agile delivery environments and tools.
• Foundational understanding of organizational change management principles.
• Familiarity with AI tools and applied use cases in business contexts, including M365 Copilot.

Responsabilités

• Elicit, define and manage functional and non-functional requirements with strong traceability.
• Translate business needs into user stories, process models, and system specifications.
• Facilitate workshops, refinements and co-design sessions with stakeholders and delivery teams.
• Act as the bridge between stakeholders, designers, and engineering teams.
• Contribute to backlog refinement, sprint planning and iterative delivery in Agile environments.
• Lead change adoption activities, including readiness and stakeholder engagement.

Connaissances

Business Analysis

Requirements Elicitation

User Stories

Stakeholder Engagement

Facilitation

Agile Delivery

Azure DevOps

Jira

Confluence

M365 Copilot

Outils

Azure DevOps

Jira

Confluence

M365 Copilot

Description du poste

Across Asia Pacific, Avanade is driving AI innovation through the launch of the Avanade Agentic Platform, a purpose-built AI platform designed to help businesses scale AI securely and deliver measurable business outcomes, and the APAC AI Modernization Hub in Kuala Lumpur, Malaysia, a regional center of excellence supporting AI transformation. Built on Microsoft technologies, Avanade combines deep industry expertise, responsible AI practices, and proven delivery capabilities to help organizations modernize operations, enhance productivity, and accelerate innovation. With a team of AI and Microsoft specialists, Avanade empowers clients across industries including financial services, manufacturing, healthcare, retail, and consumer goods to move from AI experimentation to enterprise-scale transformation. At Avanade, you'll have the opportunity to work on cutting-edge AI and Microsoft technologies, collaborate with industry experts, and help clients achieve impactful business results through innovation

Senior Business Analyst (AI /Copilot Advisory & Adoption)

What You’ll Do

• Business Analysis and Requirements: Elicit, define and manage functional and non-functional requirements with strong traceability Translate business needs into user stories, process models, and system level specifications Identify change impacts arising from new processes, systems and ways of working, and translate these into practical requirements, user stories and implementation considerations Create clear, structured documentation and artefacts that enable delivery teams Facilitate workshops, refinements and co-design sessions with stakeholders, delivery teams and end users Act as the bridge between stakeholders, designers, and engineering teams Contribute to and participate in the Business Analyst Community of Practice
• Process and Solution Design: Analyse and redesign end to end business processes with a focus on process gaps, efficiency and experience. Assess how proposed process and solution changes will affect roles, responsibilities, behaviours, controls and ways of working. Ensure solutions balance user desirability, business viability and technical feasibility Identify opportunities for automation, optimisation and AI augmentation Prototype and validate solutions to ensure alignment with user and business needs Use feedback from end users and stakeholders to refine solution design, adoption considerations and implementation support needs. Support solution configuration, testing and implementation
• Stakeholder Engagement & Facilitation: Lead collaborative sessions that drive shared understanding and decision making Guide stakeholders through change, adoption and implementation Support UAT and ensure solutions meet both user expectations and business outcomes Support change impact discussions by helping stakeholders understand how new processes, systems or AI-enabled ways of working will affect roles, behaviours and day-to-day operations. Contribute to adoption and readiness activities, including stakeholder analysis, communications input, training needs identification and feedback capture. Help prepare stakeholders and end users for change by supporting engagement activities, readiness conversations and adoption focused workshops.
• Agile Delivery: Work within Agile environments (Scrum, SAFe, Kanban) using tools such as Azure DevOps, Jira and Confluence Contribute to backlog refinement, sprint planning and iterative delivery Bring adoption and change considerations into delivery ceremonies, helping teams identify stakeholder impacts, readiness risks and user enablement needs early. Ensure user stories are well defined, testable and outcome focused Occasionally step into Product Owner responsibilities where needed
• AI-Enabled Business Analyst Leverage AI tools (e.g. M365 Copilot) to enhance analysis, documentation and insight generation Apply prompt engineering techniques to improve quality and efficiency of outputs Identify and shape AI-driven use cases within business processes Consider the behavioural, adoption and trust implications of AI-enabled solutions, including how users will understand, accept and safely apply new capabilities. Design AI-enabled workflows and requirements approaches Ensure solutions adhere to Responsible AI principles (ethical, transparent, safe) .
• +7 years of experience in consulting, digital transformation, innovation, or change.
• Must Have Experience in M365 Copilot Strong experience in Business Analysis within digital or technology environments Proven ability to apply human centred design or design thinking approaches Excellent facilitation, communication and stakeholder engagement skills Experience in Agile delivery environments and tools Foundational understanding of organisational change management principles, including change impact, adoption, readiness and user enablement.
• AI and Future Ready Capability: Familiarity with AI tools and applied use cases in business contexts Experience using tools like M365 Copilot for productivity and analysis Understanding of: Prompt engineering AI-assisted requirements workflows Responsible AI practices
• Would be great if you have; Certifications such as IIBA, CBAP or PMI-PBA (or working towards) Prosci ADKAR or other Change Management certification (not required but highly regarded) Preferred BFSI/Energy & Utilities, Retails industry experience .

At Avanade, we advance the world through the power of people and Microsoft. Join us to shape your skills and the future with bold ideas and innovative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self. We are committed to your growth, well-being, and success. This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities. Together, we do what matters.