[SPX] - SOC Supervisor (Penang)

Shopee; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Shopee Malaysia seeks a capable warehouse operations supervisor to oversee daily sorting centre activities—receiving, sorting, and outbound tasks—while coordinating with staffing providers and internal teams. You will monitor KPIs and SLAs, coach staff, and drive improvements to reduce bottlenecks and boost efficiency.

The role requires leadership, collaboration, and experience in warehouse operations, with familiarity of Warehouse Management Systems (WMS).

Qualifications

• Working location: Ground Floor Warehouse And Mezzanine Office 1, PMT 1629, Jalan Besar Sungai Bakap, Sungai Bakap, 14200 Sungai Jawi, Pulau Pinang, Malaysia.
• 45 working hours weekly, Rotational shift schedule, Overtime if required.
• SPM or Diploma in related fields.
• Prior experience in warehouse operations is preferred.
• Strong leadership skills with the ability to promote collaboration and teamwork across departments and stakeholders.
• Familiarity with Warehouse Management Systems (WMS) is encouraged.

Responsibilities

• Responsible for daily Sorting Centre operations, including physical processes, mainly receiving, sorting, and outbound activities.
• Involved in scheduling, staffing, workflow management, and monitoring of key performance metrics.
• Manage multiple stakeholders by coordinating with the manpower provider, and internal operations teams.
• Ensure operations meet targeted Service Level Agreements (SLAs) through general management, while demonstrating problem-solving and employee coaching/training skills where necessary.
• Provide daily data reports and identify potential improvements to existing processes to reduce bottlenecks and enhance team efficiency.

Skills

Leadership

Teamwork

Stakeholder coordination

Education

Diploma / SPM related fields

Tools

WMS

Job description

• Responsible for daily Sorting Centre operations, including physical processes, mainly receiving, sorting, and outbound activities
• Involved in scheduling, staffing, workflow management, and monitoring of key performance metrics
• Manage multiple stakeholders by coordinating with the manpower provider, and internal operations teams
• Ensure operations meet targeted Service Level Agreements (SLAs) through general management, while demonstrating problem-solving and employee coaching/training skills where necessary
• Provide daily data reports and identify potential improvements to existing processes to reduce bottlenecks and enhance team efficiency

Job Description

• Responsible for daily Sorting Centre operations, including physical processes, mainly receiving, sorting, and outbound activities
• Involved in scheduling, staffing, workflow management, and monitoring of key performance metrics
• Manage multiple stakeholders by coordinating with the manpower provider, and internal operations teams
• Ensure operations meet targeted Service Level Agreements (SLAs) through general management, while demonstrating problem-solving and employee coaching/training skills where necessary
• Provide daily data reports and identify potential improvements to existing processes to reduce bottlenecks and enhance team efficiency

Requirements

• Working Location: Ground Floor Warehouse And Mezzanine Office 1, PMT 1629, Jalan Besar Sungai Bakap, Sungai Bakap, 14200 Sungai Jawi, Pulau Pinang, Malaysia
• Working pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required
• SPM or Diploma in the related fields.
• Prior experience in warehouse operations is preferred
• Strong leadership skills with the ability to promote collaboration and teamwork across departments and stakeholders
• Familiarity with Warehouse Management Systems (WMS) is encouraged