[SPX] - SOC Bulky Supervisor (Pahang)

Shopee; Kampung Malaysia Tambahan; Sur place; MYR 60 000 - 120 000; Plein temps

Résumé du poste

Shopee in Kuala Lumpur is seeking a Sorting Centre Operations Coordinator to oversee daily receiving, sorting, and outbound activities, ensuring smooth workflow.

You will schedule, staff, monitor KPIs and coordinate with manpower providers and internal teams, driving improvements and coaching staff as needed.

The role requires 45 hours per week with rotational shifts; warehouse operations experience is preferred and familiarity with WMS is a plus.

Qualifications

• Working pattern: 45 hours weekly with rotational shift schedule
• SPM or Diploma in related fields
• Prior experience in warehouse operations preferred
• Strong leadership and ability to promote collaboration across departments
• Familiarity with Warehouse Management Systems (WMS) encouraged

Responsabilités

• Oversee daily Sorting Centre operations (receiving, sorting, outbound)
• Handle scheduling, staffing, workflow, and KPI monitoring
• Coordinate with manpower providers and internal operations teams
• Ensure SLAs are met through effective management; coach/train staff as needed
• Provide daily data reports and identify improvements to reduce bottlenecks and boost efficiency

Connaissances

Leadership

Team coordination

Problem solving

Coaching/Training

Scheduling

Data reporting

Formation

SPM or Diploma in related fields

Outils

WMS

Description du poste

• Responsible for daily Sorting Centre operations, including physical processes, mainly receiving, sorting, and outbound activities
• Involved in scheduling, staffing, workflow management, and monitoring of key performance metrics
• Manage multiple stakeholders by coordinating with the manpower provider, and internal operations teams
• Ensure operations meet targeted Service Level Agreements (SLAs) through general management, while demonstrating problem-solving and employee coaching/training skills where necessary
• Provide daily data reports and identify potential improvements to existing processes to reduce bottlenecks and enhance team efficiency

Job Description

• Responsible for daily Sorting Centre operations, including physical processes, mainly receiving, sorting, and outbound activities
• Involved in scheduling, staffing, workflow management, and monitoring of key performance metrics
• Manage multiple stakeholders by coordinating with the manpower provider, and internal operations teams
• Ensure operations meet targeted Service Level Agreements (SLAs) through general management, while demonstrating problem-solving and employee coaching/training skills where necessary
• Provide daily data reports and identify potential improvements to existing processes to reduce bottlenecks and enhance team efficiency

Requirements

• Working pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required
• SPM or Diploma in the related fields.
• Prior experience in warehouse operations is preferred
• Strong leadership skills with the ability to promote collaboration and teamwork across departments and stakeholders
• Familiarity with Warehouse Management Systems (WMS) is encouraged