Specialist, Partner Success

cnx; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

cnx in Kuala Lumpur, Malaysia, is seeking a Specialist, Partner Success to enable sales through channel partners and drive revenue growth. Located at Wisma Mont Kiara, Level 15, this full-time role focuses on managing partner relationships, delivering channel programs, and maintaining CRM hygiene to support a high-volume customer engagement workflow.

The position emphasizes coordinating across teams, conducting regular health checks, and delivering partner training to amplify the unique value of

Qualifications

• Experience enabling the sales process for a client's products and services in an assigned territory/client.
• Ability to manage relationships with important channel partners and support a team to drive sales through channel partners.
• Proven ability to improve customer retention and revenue growth via health checks and forecasting.

Responsibilities

• Enable the sales process for a client's products and services for an assigned territory/client.
• Manage relationships with key channel partners and support the team to drive sales through partners.
• Improve customer retention and revenue growth for an established customer base with weekly/monthly/quarterly forecasts.
• Promote products and services to a portfolio of strategic channel partners to meet defined metrics.
• Conduct monthly/quarterly health checks and reviews analyzing client needs.
• Identify at-risk customers using predictive data and maintain high channel satisfaction.
• Manage channel escalations and coordinate prompt resolutions with clients and teams.
• Guide calls with channel partners to share best practices and promote programs and growth opportunities.
• Deliver training to the sales team highlighting product value and benefits.
• Handle high volumes of daily customer contacts via phone and email.

Job description

Job Title

Specialist, Partner Success

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Responsibilities

• The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client.
• Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.
• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts.
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners.
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs.
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers.
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams.
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business.
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products.
• Manage high volume of customer contacts through phone and email each day.
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience.
• Maintain a high level of CRM hygiene to ensure all relevant data is captured.
• May potentially attend vendor events.

Time Type

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents