Specialist, Customer Acquisition (Korean Speaker)

Concentrix; Kuala Lumpur; Hybrid; MYR 39,000 - 73,000; Full time

Job summary

Concentrix is seeking a Sales Representative in Kuala Lumpur to demonstrate value of our client’s products through proactive customer engagement, with a primary focus on selling and renewing contracts. You will articulate benefits clearly and manage a high volume of outbound calls and emails while maintaining accurate CRM records.

The role requires 2+ years in customer service or sales, a track record of meeting quotas, and proficiency with MS Office and Salesforce.com or similar tools.

Qualifications

• 2+ years of experience in customer service or sales.
• Proven track record of meeting personal and team sales quotas.
• Experience in high-volume calling.
• Ability to learn new technology and data.
• Strong knowledge of MS Office programs.
• Experience working with Salesforce.com or similar CRM.
• Willingness to work from home.

Responsibilities

• Demonstrate value of products/services and focus on selling/renewing contracts.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge and assess client requirements.
• Address customer concerns and obstacles to satisfaction.
• Handle objections to win or retain customers.
• Manage high volume outbound calls and emails daily.
• Collaborate with team and Sales Manager for professional experiences.
• Keep CRM data up to date.
• Lead qualification, health checks, renewals as needed.

Skills

Sales experience

Quota attainment

High-volume calling

Tech-savvy

MS Office

CRM Salesforce

Work from home

Tools

Salesforce.com

Job description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Required Skill

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

5 days work week (Mon – Fri)

KL Office is located at Wisma Mont Kiara

Only shortlisted candidates will be contacted.