Specialist, Customer Acquisition (EA Renewals)- Korean Speaker

Concentrix Malaysia Sdn. Bhd; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Concentrix Malaysia Sdn. Bhd is seeking a Specialist, Customer Acquisition (EA Renewals) - Korean Speaker to lead end-to-end renewal processes and drive the engagement through to closure.

You will coordinate across teams to optimize upsell and cross-sell opportunities while ensuring timely renewals and accurate data across tools. The role requires strong Korean language skills and experience in renewals, with a focus on building trust and managing a robust renewal pipeline that supports revenue

Qualifications

• Korean language is required.
• Experience in renewals or customer acquisition processes is preferred.
• Ability to forecast sales and manage renewal pipeline.
• Maintain data hygiene across required tools/trackers.

Responsibilities

• Act as primary contact for customers during renewals, building trust and long-term relationships.
• Convert renewal leads into opportunities and revenue by evaluating budget, authority, need and timeline (BANT).
• Engage with SMBs across industries to identify upsell/cross-sell opportunities.
• Coordinate with Solution Specialists and stakeholders to maximize renewals and upsell potential.
• Ensure renewal closes on time and that data in systems is accurate.

Skills

Korean language

Sales pipeline management

Customer relationship building

Cross-functional collaboration

Job description

Job Title: Specialist, Customer Acquisition (EA Renewals)- Korean Speaker

Job Description Leads Customer end to end Renewal Process, driving the engagement through to closure, ensuring deal is processed On time (OTR). Manages and executes plans for EA renewals pipeline, to ensure targets and customer business needs are met; coordinates extended teams to drive renewal strategy, optimizing upsell/cross sell opportunity.

1. Act as Primary point of contact for the customer during the renewals process, building trust & setting the foundation for long term relationship
2. Effectively turn renewals leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
3. Engages with small and medium businesses across industries, company sizes and types to determine their needs and identify upsell/cross sell opportunities
4. Understand customers current license position, leading with cloud technologies to secure customer wins, maximizing up-sell and cross-sell opportunities collaborating with Solution Specialists and other stakeholders as needed.
5. Supports renewal process by engaging & co-ordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewal closes on time;
6. Demonstrates value proposition, helping the customer envision their future with technologies.
7. Be able to address competitive offerings and solutions in the context of customer needs and Experiences.
8. Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers
9. Accountable for data hygiene in all required tools/trackers is being maintained and accurate (e.g see appendix1 for list of tools).
10. Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; maintain high daily activity, minimum ~60-90 activities/day: Agreement Type Contact per Year EA’s and large Open/OV/OVS agreements (>$100K) 200 to 400 renewals customer Location: MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40 Language Requirements: Korean (Required) Time Type: Full time2026-08-01

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.