Specialist, Customer Acquisition (Advisor) (Korean Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Job summary

Concentrix in Kuala Lumpur is hiring a Specialist, Customer Acquisition (Advisor) with Korean language skills. The role focuses on outbound sales, renewing contracts, and delivering value to customers through expert product knowledge and proactive engagement.

You will maintain CRM data, forecast sales, and collaborate with a Sales Manager to ensure a professional customer experience across all touchpoints. English and Korean fluency are required.

Qualifications

• Experience selling and renewing contracts to customers.
• Ability to forecast weekly/monthly/quarterly sales.
• Proficiency handling high-volume outbound calls and emails.

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecast.
• Mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain customers or win new customers.
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager

Skills

Sales

CRM

Lead qualification

Contract renewal

Outbound communications

Tools

CRM software

Job description

Job Title:

Specialist, Customer Acquisition (Advisor) (Korean Speaker)

Job Description:

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Korean (Required)

Time Type:

Full time