Specialist Customer Acquisition

Concentrix; Kuala Lumpur; On-site; MYR 36,000 - 72,000; Full time

Job summary

Concentrix in Malaysia (Kuala Lumpur) is seeking a Specialist Customer Acquisition to engage customers, demonstrate value, and drive sales for renewals and new contracts. The role involves outbound calls and emails, maintaining CRM records, and coordinating with the Sales Manager for forecasting and strategy.

The ideal candidate will master product knowledge and provide professional customer experiences, handling objections and ensuring satisfaction while meeting monthly and quarterly targets.

Qualifications

• Proven ability to manage high volumes of outbound calls and emails.
• Strong product knowledge and technical understanding of services.
• Ability to forecast sales weekly/monthly/quarterly.
• Experience with CRM systems and data capture.

Responsibilities

• Demonstrate value of products/services to customers.
• Forecast sales on a weekly/monthly/quarterly basis.
• Maintain and utilize the CRM to track customer interactions and data.
• Lead qualification and contract renewals, addressing customer needs.

Skills

Outbound sales

CRM proficiency

Lead qualification

Contract renewals

Tools

CRM software

Job description

## Specialist Customer AcquisitionApply: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara: Posted 30+ Days Ago: R1746667Job Title:Specialist Customer AcquisitionJob DescriptionThe Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.* Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts* Work with a team and report directly to a Sales ManagerLocation:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara