Specialist Credit Management

Omya; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Omya in Kuala Lumpur, Malaysia, seeks a Credit Management professional to manage Order-to-Cash credit activities and related process improvements. You will work with Sales, Finance, and Billing to ensure timely and accurate credit decisions and risk controls.

The role requires 3–5 years in O2C or credit management, familiarity with SAP and Salesforce, and the ability to train end users on new tools and SOP updates. Strong attention to data security and confidentiality is essential.

Qualifications

• University degree in Finance, Accounting, Business Administration, Economics, or related field.
• Significant experience may be considered with vocational education.

Responsibilities

• Execute daily O2C credit management tasks including credit limit calculation and maintenance, credit assessments, and prepayment management.
• Ensure adherence to work instructions, KPIs and service level agreements.
• Handle operational exceptions related to credit limits, overdue payments, and blocked orders.
• Perform root cause analysis on recurring issues and work with process management to remediate.
• Escalate structural issues to Head of Credit Management or appropriate channels.

Skills

O2C workflows

Credit risk policies

Attention to detail

Data security

Cross-functional coordination

Education

Finance/Accounting/Economics degree

Tools

SAP

Salesforce

Job description

KEY ACCOUNTABILITIES

Service Performance and Issue Resolution

• Execute daily O2C credit management tasks (credit limit calculation and maintenance, credit assessments, credit limit reviews, prepayment management, order release, blocked order management, and customer account unblocking)
• Ensure execution meets work instructions, KPIs and service level agreements
• Handle operational exceptions related to credit limit breaches, overdue payments, and blocked orders
• Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence
• Escalate structural issues, risks, and recurring defects to the Head of Credit Management / appropriate channels

Implementation of Changes and Improvements

• Contribute to continuous improvement of underlying processes in Credit Management
• Support the implementation of new or updated work instructions, tools, and systems along the process (e.g., SAP, Salesforce) including system testing and change management (e.g., end user training)
• Document and align with the process management team on the updates required to the standard operating procedures and control matrices to reflect process changes and lessons learned
• Collect improvement ideas, contribute to the operational improvement backlog and work with the Head of Credit Management and the process management team on the prioritization
• Participate in pilot activities, testing, and training related to changes impacting the operational line

Process Accuracy and Reconciliation

• Ensure credit assessments and credit limit decisions are accurate and in line with company policies and credit risk frameworks
• Perform reconciliations and resolve variances related to credit and customer accounts
• Maintain credit management controls and ensure adherence to credit risk policies, financial control requirements, and internal audit standards
• Ensure accuracy of customer master data and credit-relevant terms
• Handle sensitive information securely

Stakeholder Management and Communication

• Coordinate with Sales, Finance, Customer Service, and Billing Management teams to resolve complex issues
• Provide clear communication on operational status and credit decisions
• Support internal/external audits and ad-hoc queries

JOB REQUIREMENT

Education

• University degree in Finance, Accounting, Business Administration, Economics, or related field
• Relevant vocational education with significant experience may be considered

Experience

• 3-5 years of experience in a process- or function-related operational role, ideally in Credit Management or O2C operations, preferably in a global shared services organization
• Experience working with O2C systems (e.g., SAP, Salesforce)
• Experience performing root-cause analysis and supporting system/process improvement initiatives, including change management (i.e., end user training)

Knowledge and skills

• Solid understanding of O2C systems and transaction workflows – SAP S4/HANA experience is an advantage
• Knowledge of credit risk policies, internal controls and compliance for credit management
• Strong attention to detail for financial and contractual documents
• Ability to handle sensitive financial and customer information securely
• Comfortable coordinating with Sales, Finance, Customer Service, and Billing Management teams

Other requirements

• Excellent command of both oral and written English
• Can speak Mandarin language
• High level of confidentiality when handling sensitive financial and customer information

POSITION SCOPE

Reporting Line(s)

Solid line(s) to: Head of Credit Management

Working Relationships

Internal contacts

Head of Credit Management

Other Specialists and Team Leads within Order-2-Cash and adjacent processes

Process management teams Order-2-Cash

Sales, Billing Management and Finance teams

Group Treasury / OS&S Treasury

Project team (e.g., for any implementation projects)

External contacts

Service providers or external business partners as required for daily operations

External credit rating agencies

End customers

Tax authorities