Head of Credit Management

Omya Group; Kuala Lumpur; On-site; MYR 200,000 - 280,000; Full time

Job summary

Omya Group seeks a Head of Credit Management in Kuala Lumpur to lead end-to-end credit processes across OS&S operations. You will manage credit limit calculations, monitoring, and escalations while driving process improvements and compliance.

The role requires strong leadership and cross-functional influence across Finance, Sales and Customer Service. You will oversee a team of Order-2-Cash professionals, align KPIs with global standards, and foster knowledge sharing.

Qualifications

• University degree in Finance, Accounting, Business Administration, Economics, or related field.
• Additional studies or certifications in Credit Risk Management, Financial Risk, or related areas are a plus.
• 8–10 years of relevant working experience in an operational or function-related position.
• Experience leading teams and managing multi-location operational environments.

Responsibilities

• Operational leadership for Credit Management across OS&S operations.
• Ensure stable, efficient and high-quality execution of credit limit calculation, credit limit maintenance, credit monitoring, ad-hoc credit limit adjustments, prepayment management, and order release activities across all OS&S operations within the service scope.
• Coordinate cross-functional and cross-service line collaboration for credit decision-making and credit risk mitigation.
• Implement process design, procedures and controls defined by Global Process Owner and Order-2-Cash Service line process management.
• Monitor operational KPIs, SLAs and control indicators; initiate corrective actions.
• Lead and develop a team of Order-2-Cash professionals.
• Collaborate with Finance, Sales, and Customer Service to align process delivery with strategy.
• Ensure training and professional advancement opportunities for the team, e.g., certifications and ERP training.

Skills

Credit management

Leadership

Stakeholder management

Analytical thinking

Decision making

Process improvement

Financial compliance

Education

Finance/Accounting degree

Credit risk/financial risk certs

Tools

Salesforce

SAP

Job description

## Head of Credit ManagementApplylocations: Kuala Lumpurtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR017846**Operational leadership for Credit Management** **delivery*** Ensure stable, efficient and high‐quality execution of Ensure stable, efficient and high‐quality execution of credit limit calculation, credit limit maintenance, credit monitoring, ad-hoc credit limit adjustments, prepayment management, and order release activities across all OS&S operations within the service scope.* Ensure consistent execution of credit assessment, credit limit review, approval workflows, blocked order management, and customer account unblocking activities across regions.* Translate process requirements, SLAs and KPIs into clear operational targets and team objectives.* Manage capacity, workload allocation and prioritization across the operational teams.* Oversee credit risk management performance and manage escalations related to credit limit breaches, overdue payments, and blocked orders.* Coordinate cross-functional (e.g., Finance, Sales, and Customer Service) and cross-service line collaboration (e.g., Book-2-Close, esp. Treasury) for credit decision-making and credit risk mitigation.**Implementation of process design and standards*** Ensure the implementation of the process design, procedures and controls defined by the Global Process Owner and Order-2-Cash Service line process management in the operational line.* Ensure adherence to global standards, work instructions and control frameworks in day‐to‐day execution.* Drive adherence to compliance standards including credit risk policies, financial control requirements, and internal audit standards.**Performance, quality and continuous improvement*** Monitor operational KPIs, SLAs and control indicators; initiate corrective and preventive actions where required.* Provide structured feedback to process management on feasibility, pain points and improvement opportunities observed in operations.* Support the implementation of new or changed process designs, systems and tools into the operational line working closely with the OS&S Transform layer.**Team leadership and people development*** Lead and develop a team of Order-2-Cash professionals.* Actively contribute to and foster Omya's culture and values among team members.* Ensure training and professional advancement opportunities for their team, e.g. certifications, knowledge enhancement programs.* Ensure training and professional advancement opportunities for the team, e.g., certifications in credit risk management, ERP credit module training, and process excellence programs.* Promote knowledge sharing and continuous learning in credit assessment and customer credit risk management.**Stakeholder management and communication*** Collaborate closely with the Global Head of Order-2-Cash, Global Process Owner, Head of Process Management Order-2-Cash, and process management teams to ensure alignment between operational delivery and process strategy.* Engage with relevant adjacent key stakeholders across, e.g. Finance, Supply Chain, HR, Sales and other OS&S service lines to ensure coordinated service delivery.* Manage relationships with external credit assessment service providers and system vendors.**JOB REQUIREMENTS****Education*** University degree in Finance, Accounting, Business Administration, Economics, or related field.* Additional studies or certifications in Credit Risk Management, Financial Risk, or related areas are a plus.**Experience*** Minimum 8–10 years of relevant working experience in an operational or function‐related position.* Significant experience in leading teams and managing complex, multi‐location operational environments.* Proven experience with credit limit calculation methodology and credit monitoring.**Knowledge and skills*** Strong track record in operational service delivery and performance management.* Proficiency in relevant Credit Management systems (e.g., Salesforce, SAP).* Strong analytical, problem‐solving and decision‐making capabilities.* Strong leadership, stakeholder management and communication skills across functions and geographies.* In-depth knowledge of credit risk policies, financial compliance, and credit control principles.**Other requirements*** Excellent command of both oral and written English* Willingness to travel depending on organizational setup* Ability to work effectively in a multicultural and cross-functional environment**POSITION SCOPE****Reporting Line(s)**Solid line(s) to: Global Head of Order-2-CashDotted line(s) to: n/aNumber of direct reports: 14Number of dotted line reports: n/a**Performance Measures**Performance measures will be defined on team specific service obligations.**Working Relationships**Internal contactsGlobal Head of Order-2-CashGlobal Process Owner Order-2-CashHead of Process Management Order-2-CashProcess management teamsGlobal Head of Book-2-CloseGroup Treasury (OAG) and OS&S TreasuryGroup Finance (OAG)OS&S Transform layerExternal contactsVendors of credit management and risk management tools and systemsExternal credit rating agencies and auditorsEnd customers