Senior Associate - Credit Risk

DHL Express; Petaling Jaya; On-site; MYR 72,000 - 120,000; Full time

Job summary

DHL Express Malaysia is seeking a Credit Risk Specialist to monitor dunning and manage stop-credit processes in alignment with GSOP. You will review external credit ratings and support account creation only when documentation is complete, ensuring compliance with country workflows.

The role involves coordinating across Sales, Finance, OTC, and operations to mitigate credit risk, monitor overdue trends, and maintain accurate customer data.

Qualifications

• Good telephone conversation/handling skills.
• Effective communication and conversational skills.
• High customer focus and service orientation.
• Advanced MS Office knowledge.
• Intermediate Presentation skills.
• Analysis of financial statements.
• 3+ years in Credit Risk Management preferred.
• Cultural sensitivity.
• Multilingual abilities in local languages.
• Mandarin proficiency preferred.
• English knowledge (DPDHL Business Language) preferred.
• Knowledge of D&B credit risk reports and balance sheet interpretation.

Responsibilities

• Monitor Dunning execution and Dunning block status.
• Perform ICCC Stop Credit processes for overdue accounts.
• Conduct Credit Checks and Approvals with required documents.
• Review External Credit Agency ratings.
• Coordinate with Country Finance and OTC for approvals.
• Understand country-specific credit risk processes.
• Track high-risk customers and payment trends.
• Maintain SAP AR master data with four-eye principle.
• Lead meetings with stakeholders to mitigate trading risks.

Skills

Telephone handling

Communication

Customer focus

MS Office

Presentations

Financial statement analysis

Credit risk management

Cultural sensitivity

Multilingual

Mandarin (preferred)

English (DPDHL)

D&B credit risk reports

Education

Bachelor's degree in related fields

Job description

Role Purpose

To ensure Dunning was successfully triggered and Monitor ICCC stop credit process aligning with Collection GSOP and Strategy. Analyze account in ICCC Stop credit to reduce broken promised accounts are not flowing to Stop credit process. To ensure Credit Check / approval process are in placed with reviewing External Credit Agency rating and only successful application will enable to create accounts following GSOP.

Role Purpose

To ensure Dunning was successfully triggered and Monitor ICCC stop credit process aligning with Collection GSOP and Strategy. Analyze account in ICCC Stop credit to reduce broken promised accounts are not flowing to Stop credit process. To ensure Credit Check / approval process are in placed with reviewing External Credit Agency rating and only successful application will enable to create accounts following GSOP.

Job Descriptions

Customer - Business Role

• To Monitor Dunning completion and Review Dunning block status by obtaining CFO's approval regularly aligning Crisp Control.
• To perform ICCC Stop Credit Process to ensure customers' account with overdue following credit hold criteria to flow to Sto credit execution by aligning GSOP.
• To perform Credit Check and Approval process by reviewing customers' finance and some legal documents to ensure customers with lack of supporting documents were stopped immediate account creation and kick off further investigation by communicating Country Finance and Commercial.
• To perform Credit check and approval for customers with complete supporting documents in the event required Country OTC manager / CFO's approval.
• To understand External Credit Agency process (Agency may differ at country level) and factor in Credit Check/ Approval process.
• To ensure adequate follow up upon identified risks and gaps
• To track high‑risk customers, overdue trends, and sudden changes in payment behavior and abnormal transaction.
• Perform SAP AR master data maintenance tasks to maintain accurate and up‑to‑date customer information (Credit limit, accounting clerk code, customer sensitive information, etc.) with four eye principal.
• To arrange, coordinate and lead regular meetings, visit customer and build towards an improved customer satisfaction while mitigating trading risks

Stakeholder - Business Roles External & Internal

• To agree and coordinate credit risk mitigation measures with Sales, CDM, credit collection, credit administration, operation, H&G, CFO and OTC teams
• To advice and coordinate process improvement regarding to credit risk mitigations across the entire OTC chains

Process

• Monitor Dunning execution and Dunning block
• Credit Hold / Credit stop tool
• Credit checks
• Credit risk monitoring
• Credit risk mitigation
• AR Master Data Set Up & Maintenance

Skills & Qualifications

• Good telephone conversation/handling skills.
• Effective communication and conversational skills.
• High customer focus and service orientation.
• Advanced MS office knowledge.
• Intermediate Presentation skills.
• Analysis of financial statements.
• 3 years and more previous Credit Risk Management experience is preferred.
• Sensitive to cultural specifics.
• Local language(s) / Multi lingual (in Shared Service environment).
• Preferably a candidate with proficiency in Mandarin language.
• Bachelor's degree in related fields.
• Intermediate level of English knowledge (DPDHL Business Language) preferred.
• Advanced knowledge of D&B credit risk reports and regarding balance sheet interpretation.