Specialist Credit Management

Omya Asia Pacific Sdn. Bhd.; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

Omya Asia Pacific Sdn. Bhd. seeks a seasoned Credit Management Specialist to optimize O2C processes in Kuala Lumpur. You will manage credit limits, assessments, prepayments, order release and blocked orders, while ensuring compliance with policies and SLAs.

You will perform root cause analysis, drive system changes (SAP, Salesforce) and support change management, training and SOP updates. Strong communication with Sales, Finance, and Billing is essential.

Qualifications

• University degree in Finance, Accounting, Business Administration, Economics, or related field.
• Experience in a process- or function-related operational role, ideally in Credit Management or O2C operations.
• Experience working with O2C systems (e.g., SAP, Salesforce).
• Knowledge of credit risk policies, internal controls and compliance for credit management.

Responsibilities

• Execute daily O2C credit management tasks (credit limit calculation and maintenance, credit assessments, credit limit reviews, prepayment management, order release, blocked order management, and customer account unblocking).
• Handle operational exceptions related to credit limit breaches, overdue payments, and blocked orders.
• Identify and monitor recurring issues, perform root cause analysis and work with process management on remediation or improvements.
• Contribute to continuous improvement of processes in Credit Management and support new or updated work instructions and systems (e.g., SAP, Salesforce).
• Coordinate with Sales, Finance, Customer Service, and Billing Management teams to resolve complex issues.

Skills

Attention to detail

Stakeholder communication

Root cause analysis

Change management

Education

University degree in Finance, Accounting, Business Administration, Economics, or related field

Tools

SAP

Salesforce

Job description

KEY ACCOUNTABILITIES

Service Performance and Issue Resolution Execute daily O2C credit management tasks (credit limit calculation and maintenance, credit assessments, credit limit reviews, prepayment management, order release, blocked order management, and customer account unblocking) Ensure execution meets work instructions, KPIs and service level agreements Handle operational exceptions related to credit limit breaches, overdue payments, and blocked orders Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence Escalate structural issues, risks, and recurring defects to the Head of Credit Management / appropriate channels Implementation of Changes and Improvements Contribute to continuous improvement of underlying processes in Credit Management Support the implementation of new or updated work instructions, tools, and systems along the process (e.g., SAP, Salesforce) including system testing and change management (e.g., end user training) Document and align with the process management team on the updates required to the standard operating procedures and control matrices to reflect process changes and lessons learned Collect improvement ideas, contribute to the operational improvement backlog and work with the Head of Credit Management and the process management team on the prioritization Participate in pilot activities, testing, and training related to changes impacting the operational line Process Accuracy and Reconciliation Ensure credit assessments and credit limit decisions are accurate and in line with company policies and credit risk frameworks Perform reconciliations and resolve variances related to credit and customer accounts Maintain credit management controls and ensure adherence to credit risk policies, financial control requirements, and internal audit standards Ensure accuracy of customer master data and credit-relevant terms Handle sensitive information securely Stakeholder Management and Communication Coordinate with Sales, Finance, Customer Service, and Billing Management teams to resolve complex issues Provide clear communication on operational status and credit decisions Support internal/external audits and ad-hoc queries

JOB REQUIREMENT

Education University degree in Finance, Accounting, Business Administration, Economics, or related field Relevant vocational education with significant experience may be considered Experience 3-5 years of experience in a process- or function-related operational role, ideally in Credit Management or O2C operations, preferably in a global shared services organization Experience working with O2C systems (e.g., SAP, Salesforce) Experience performing root-cause analysis and supporting system/process improvement initiatives, including change management (i.e., end user training) Knowledge and skills Solid understanding of O2C systems and transaction workflows – SAP S4/HANA experience is an advantage Knowledge of credit risk policies, internal controls and compliance for credit management Strong attention to detail for financial and contractual documents Ability to handle sensitive financial and customer information securely Comfortable coordinating with Sales, Finance, Customer Service, and Billing Management teams Other requirements Excellent command of both oral and written English Can speak Mandarin language High level of confidentiality when handling sensitive financial and customer information

POSITION SCOPE

Reporting Line(s) Solid line(s) to: Head of Credit Management Working Relationships Internal contacts Head of Credit Management Other Specialists and Team Leads within Order-2-Cash and adjacent processes Process management teams Order-2-Cash Sales, Billing Management and Finance teams Group Treasury / OS&S Treasury Project team (e.g., for any implementation projects) External contacts Service providers or external business partners as required for daily operations External credit rating agencies End customers Tax authorities Omya is a leading global producer of industrial minerals and a worldwide distributor of specialty materials. Our company was founded 140 years ago and remains a privately‑owned, independent company headquartered in Switzerland but with offices and plants in more than 50 countries. When you join Omya, you become part of a global team that uses its creativity, expertise and experience to make a difference to people's lives. Thinking of Tomorrow means focusing on the challenges of the future and how we can develop mineral products to solve them. This is a collaborative environment where people work towards common goals, with a common purpose Our purpose, combined with our values of modesty, courtesy, integrity and perseverance, is the foundation of our business. Our values are relevant to our lines at the introduction stage. Our values are relevant to our lives, not just our work. All Omya employees, partners and suppliers are bound by a Code of Conduct which reflects our values and guides our behavior.