Order Fulfillment & Customer Service Coordinator

Sysmex (Malaysia) Sdn Bhd; Shah Alam; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Benefits package

Job summary

Sysmex Malaysia Sdn Bhd is seeking a Customer Service Coordinator (Temporary - 4 months) to manage end-to-end customer order processing and ensure on-time delivery. You will coordinate with warehouses, transport providers, and sales teams to maintain strong service levels and accurate documentation.

The role requires a diploma or degree, 2+ years in customer service or related fields, ERP experience, and strong communication in a fast-paced environment.

Qualifications

• Diploma or Bachelor's Degree in any discipline.
• Minimum of two (2) years' relevant experience in Customer Service, Order Processing, Supply Chain, Logistics, or a related field.
• Fresh graduates are encouraged to apply.
• Customer service orientation with effective communication, active listening, stakeholder management, problem-solving, planning and coordination, attention to detail, adaptability, accountability, and the ability to work independently with minimal supervision.
• Proficient in Microsoft Office applications.
• Experience with SAP/S4 Hana or other ERP systems is preferred.
• Knowledge of ISO 9001, GDPMD quality requirements, and CAPA processes is an added advantage.

Responsibilities

• Manage end-to-end customer order processing and fulfillment to ensure accurate, timely delivery and high service standards.
• Coordinate order fulfillment with customers, warehouse, transport, sales, and cross-functional teams for seamless service delivery.
• Plan and monitor deliveries, coordinate shipment schedules, on-site arrangements to achieve on-time delivery.
• Prepare and maintain commercial and shipping documentation, invoices, delivery orders, and filing for audit readiness.
• Provide responsive customer service by addressing inquiries, discrepancies, and delivery issues.
• Manage customer complaints and CAPA activities with investigations and timely closure per quality procedures.
• Ensure compliance with ISO 9001, GDPMD, and related quality/regulatory procedures.
• Support monthly operational reporting and maintain accurate order processing records.
• Provide backup support and assist in business continuity as needed.
• Undertake other assignments from Management.

Skills

customer service

order processing

supply chain

logistics

stakeholder management

problem solving

planning & coordination

attention to detail

adaptability

accountability

communication

Education

Diploma or Bachelor's Degree

Tools

Microsoft Office

SAP/S4 Hana or ERP

Job description

Sysmex Malaysia Sdn Bhd is seeking a Customer Service Coordinator (Temporary - 4 months) to manage end-to-end customer order processing and ensure on-time delivery. You will coordinate with warehouses, transport providers, and sales teams to maintain strong service levels and accurate documentation.

The role requires a diploma or degree, 2+ years in customer service or related fields, ERP experience, and strong communication in a fast-paced environment.