Spare Parts Centre Incharge

Otis Elevator Company; Selangor; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Long-term contract

Training & development

Provided equipment

Safety & health program

Job summary

Otis Elevator Company (M) Sdn Bhd is seeking a Spare Parts Center In-Charge (G3) to lead Malaysia spare parts operations from our Petaling Jaya facility. You will manage daily warehouse activities, 3PL partners, and inventory planning to ensure availability and timely distribution for service operations.

In this role you will drive process improvements, digitalization initiatives, and performance management to enhance service levels, customer satisfaction, and working capital.

Qualifications

• Bachelor's degree in supply chain, logistics, engineering, business administration or related field.
• 5–8 years experience in spare parts operations, warehouse management, logistics or inventory control.
• Experience managing 3PL providers, warehouse operations and inventory planning.

Responsibilities

• Lead day-to-day Spare Parts Center operations, ensuring safe, efficient warehouse activity and regulatory compliance.
• Oversee 3PL providers to meet service, quality, inventory and contractual performance requirements.
• Ensure timely receiving, storage, picking, packing and shipment of spare parts for customers and field service.
• Establish governance and review mechanisms to drive continuous improvement and service excellence.
• Drive inventory optimization and digital transformation initiatives across the center.
• Develop stocking strategies aligned with demand and maintain inventory accuracy.

Skills

Spare parts management

Warehouse operations

3PL management

Inventory planning

Data analysis

Excel

Power BI

Education

Bachelor's degree in Supply Chain / Logistics / Engineering / Business Administration

Tools

ERP systems

WMS

Excel

Power BI

Job description

On-Site

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

Full time

Role Overview

Otis is looking for a Spare Parts Center In-Charge (G3) to lead our Malaysia Spare Parts Center operations. This role is responsible for ensuring the availability, accuracy, and timely distribution of spare parts to support service operations and customer commitments across the market.

The Spare Parts Center In-Charge will oversee warehouse and inventory operations, manage third-party logistics (3PL) providers, drive operational excellence, and partner closely with Service, Supply Chain, Procurement, Finance, and Field Operations teams to deliver industry-leading service performance.

In addition to daily operations, this role will drive inventory optimization, process improvements, digitalization initiatives, and performance management to enhance customer satisfaction, operational efficiency, and working capital performance.

1. Spare Parts Center Operations Management

• Lead day-to-day operations of the Spare Parts Center, ensuring safe, efficient, and compliant warehouse operations.
• Manage and oversee 3PL service providers to ensure achievement of service, quality, inventory, and contractual performance requirements.
• Ensure timely receiving, storage, picking, packing, and shipment of spare parts to support customer and field service requirements.
• Establish operational governance and review mechanisms to drive continuous improvement and service excellence.

2. Service Parts Fulfillment & Customer Support

• Ensure timely fulfillment of service parts orders, emergency requirements, and critical customer escalations.
• Partner with Service and Field Operations teams to improve spare parts availability and responsiveness.
• Monitor service levels and implement corrective actions to minimize customer disruptions.
• Support business continuity through effective shortage management and expediting activities.

3. Inventory Management & Optimization

• Maintain high inventory accuracy through effective inventory controls, cycle counts, and audit processes.
• Monitor inventory health, including stock availability, excess and obsolete (E&O) inventory, inventory turns, and replenishment performance.
• Drive inventory reduction initiatives while maintaining required service levels.
• Develop inventory planning and stocking strategies aligned with business demand.

4. Performance Management & Reporting

• Establish and manage KPIs for warehouse performance, order fulfillment, inventory accuracy, service levels, productivity, and inventory health.
• Prepare regular operational reviews and performance reports for management.
• Identify trends, risks, and improvement opportunities through data analysis and performance monitoring.
• Drive accountability with internal teams and external providers to deliver agreed targets.

5. Stakeholder & Supplier Management

• Serve as the primary interface between the Spare Parts Center, Service Operations, Supply Chain, Procurement, Finance, and external logistics providers.
• Manage supplier and 3PL performance through structured reviews, escalation management, and improvement plans.
• Support sourcing and procurement initiatives to improve part availability, cost competitiveness, and supply chain resilience.
• Collaborate across functions to support strategic business objectives and customer commitments.

6. Continuous Improvement & Digital Transformation

• Lead initiatives to improve warehouse productivity, inventory visibility, automation, and operational efficiency.
• Support implementation and optimization of ERP, warehouse management systems (WMS), and digital inventory management solutions.
• Drive standardization of processes, controls, and reporting across spare parts operations.
• Promote a culture of continuous improvement leveraging Lean, operational excellence, and data-driven decision-making.

7. Compliance, Safety & Governance

• Ensure full compliance with Otis policies, safety requirements, inventory governance standards, and audit requirements.
• Maintain a safe working environment and promote strong safety culture across warehouse operations.
• Ensure regulatory, statutory, and company compliance requirements are consistently met.

Job Requirements

Education & Experience

• Bachelor's Degree in Supply Chain Management, Logistics, Engineering, Business Administration, or related discipline.
• Minimum 5-8 years of experience in spare parts operations, warehouse management, logistics, inventory control, or supply chain management.
• Experience managing 3PL providers, warehouse operations, and inventory planning.
• Experience in elevator, industrial equipment, manufacturing, or after-sales service operations is preferred.

Technical Competencies

• Strong knowledge of spare parts management, warehouse operations, inventory planning, logistics, and supply chain processes.
• Experience with ERP systems, Warehouse Management Systems (WMS), and inventory management tools.
• Strong analytical skills with proficiency in Microsoft Excel, Power BI, and reporting tools.

Leadership & Soft Skills

• Strong stakeholder management capabilities.
• Excellent communication, negotiation, and influencing skills.
• Self-driven and capable of operating effectively in a dynamic business environment.

What’s In it For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local financial standards / wage agreement
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• You will receive modern and high-quality work clothes, your own tools, an iPhone. The health and safety of our employees is our top priority. We promote this through regular training about occupational health and safety as well as through an employee support program.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.