Luxury Spa Therapist - 5-Star Guest Experience

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

IHG Hotels & Resorts in Kuala Lumpur seeks a Spa Therapist to perform massages, body treatments, facials and nail care as listed in the spa menu, maintaining care and accuracy throughout every guest interaction.

You will deliver tailored spa experiences following the spa journey from reservation to departure, greet guests by name, ensure comfort, and provide refreshments after treatments while upholding discretion and high service standards.

Qualifications

• High school education, vocational certificate or equivalent.
• 1 to 2 years’ experience in a hotel spa (5-star hotel) or an international day spa.
• Skills in body treatments, beauty and facial therapy, and nail technician work.
• Therapist competency certificate (mandatory).
• Ability to read and understand English; other languages desirable.

Responsibilities

• Perform massage treatments, body treatments, facials and nail care as offered on the spa menu, accurately and with care.
• Deliver tailored spa experiences by following the spa journey, ensuring standards at every stage: reservation, arrival, treatment and departure.
• Greet every guest according to standards, using their names at all times, and invite them back upon departure.
• Check guest comfort during treatments by monitoring air temperature, lighting, sunlight and music levels, following the spa ambience procedures.
• Offer guests refreshments after their treatment.
• Know all available spa services.
• Maintain the highest level of discretion and privacy in every guest interaction.
• Deliver Regent’s service behaviours in daily operations, and strive to deliver luxury experiences that meet our guest satisfaction targets.

Skills

Therapist cert

English reading

Body treatments

Education

High school/ vocational

Job description

IHG Hotels & Resorts in Kuala Lumpur seeks a Spa Therapist to perform massages, body treatments, facials and nail care as listed in the spa menu, maintaining care and accuracy throughout every guest interaction.

You will deliver tailored spa experiences following the spa journey from reservation to departure, greet guests by name, ensure comfort, and provide refreshments after treatments while upholding discretion and high service standards.