Solutions Specialist (Consulting & Managed Services)

Enfrasys Group; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

Enfrasys Group in Petaling Jaya, Malaysia, seeks a Solutions Specialist (Consulting & Managed Services) to own major incidents, drive RCA, lead governance sessions and mentor engineers.

You will run customer workshops, present reviews, coordinate with Microsoft and other vendors, ensuring MS best practices and service quality across deployments.

Qualifications

• Minimum 4 years of hands-on infrastructure, cloud implementation or managed services experience.
• Experience in an enterprise or SI environment (Microsoft preferred).
• Strong troubleshooting and root-cause analysis skills essential for handling escalations.
• Solid knowledge of Microsoft cloud technologies: Azure, M365, identity, networking, security and Data & AI.
• Ability to lead technical discussions with customers, partners and delivery teams.
• Excellent communication and customer engagement abilities with client-facing experience.
• Willingness to travel for short- or long-term projects.
• Positive attitude with a continuous learning mindset toward Microsoft technologies.

Responsibilities

• Own L3–L4 escalations, drive RCA and preventive actions.
• Lead incident bridges with clear communication.
• Engage Microsoft Support for complex escalations.
• Conduct workshops, roadmap discussions and governance alignment sessions.
• Present service reviews and improvement recommendations.
• Mentor junior engineers and ensure service quality.
• Coordinate cross-vendor resolutions and MS guidance.
• Improve documentation, SOPs and QA processes.

Skills

Troubleshooting

Root Cause Analysis

Customer Engagement

Leadership

Communication

Analytical Thinking

Problem Solving

Tools

Azure

M365

Identity

Networking

Security

Data & AI

Job description

Solutions Specialist (Consulting & Managed Services)

Petaling Jaya, Selangor, Malaysia Consulting & Managed Services

Job Openings Solutions Specialist (Consulting & Managed Services)

About the job Solutions Specialist (Consulting & Managed Services)

Essential Duties and Responsibilities:

1.Major Incident Ownership & RCA Leadership

• Own L3–L4 escalations, drive RCA, define preventive actions.
• Lead incident bridges and ensure clear communication.
• Engage Microsoft Support for complex escalations.

2. C ustomer Advisory, Workshops & Technology Planning

• Conduct workshops, roadmap discussions and governance alignment sessions.
• Present service reviews and improvement recommendations.
• Represent technical leadership during customer engagements.

3. Vendor/Microsoft Engagement & Governance Alignment

• Coordinate cross-vendor technical resolutions.
• Work with Microsoft principals on solution guidance.
• Ensure compliance with standards, governance and MS best practices.
• Mentor junior engineers and Specialist and validate their work.
• Improve MS review readiness, service quality and operational maturity.
• Enhance documentation, SOPs and QA processes.

Education and/or Work Experience Requirements:

• Minimum 4 years of hands-on infrastructure, cloud implementation or managed services experience.
• Experience in an enterprise or SI environment (Microsoft preferred).
• Strong troubleshooting and root-cause analysis skills essential for handling escalations.
• Good understanding of Microsoft cloud technologies, including Azure, M365, identity, networking, security and Data & AI.
• Ability to lead technical discussions with customers, partners and delivery teams.
• Strong analytical skills with the ability to understand complex technical problems and design effective resolutions.
• Strong ownership, accountability and ability to work independently.
• Excellent communication and customer engagement abilities, with proven experience handling client-facing roles.
• Willingness to travel for short-term or long-term project assignments, reflecting the consulting lifestyle.
• Positive attitude with a continuous learning mindset toward Microsoft technologies.