Solutions Engineer CMS (Internship)

Enfrasys Group; Petaling Jaya; On-site; MYR 45,000 - 89,000; Full time

Job summary

Enfrasys Group is seeking a motivated professional for Consulting & Managed Services in Malaysia. You will implement baseline configurations, perform L1 diagnostics, and monitor daily health checks. You will coordinate with customers, prepare technical updates, and support senior engineers and architects with documentation and deployment artifacts.

The role emphasizes collaboration, adherence to SOPs, and ongoing learning through vendor partnerships and Microsoft technologies.

Qualifications

• Bachelor’s degree in computer science or information technology (fresh graduates welcome).
• Experience in enterprise or SI environment; Microsoft experience preferred.

Responsibilities

• Execute baseline configurations and deployments per SOPs.
• Perform L1 incident response, diagnostics, and log collection.
• Monitor systems daily and perform preventive maintenance.
• Support Managed Services tasks including checklists and patch validation.
• Execute QA and testing as per checklists.
• Maintain issue logs and escalate recurrent problems.

Skills

Willingness to learn

Effective communication

Teamwork

Troubleshooting

SOP adherence

Education

Bachelor’s degree in CS/IT

Tools

Azure

Microsoft 365 (M365)

Active Directory

Networking

Data & AI

Security

Job description

Essential Duties and Responsibilities: Consulting & Managed Services

1. Technical Implementation & Support

• Execute baseline configurations and deployments following SOPs.

• Perform L1 incident response, diagnostics, log collection and elevate as required.

• Proactive conduct daily monitoring, health checks and preventive maintenance.

• Support Managed Services operational tasks including checklists, service logs and patch validation.

• Execute QA & testing tasks following standard checklists.

• Maintain accurate issue logs and report recurrent problems to seniors

2. Customer Coordination & Communication

• Provide customer updates under supervision and log requirements accurately.

• Participate in customer calls for technical updates and requirement clarification.

• Prepare customer presentations, technical reports and troubleshooting summaries

3. Collaboration with Senior Engineers, Specialists & Architects

• Work with CDM/SDM to align on operational expectations.

• Support Senior Specialists in requirement validation and technical clarifications.

• Support Solution Architects by preparing documentation, diagrams, and deployment artifacts.

• Participate in internal review sessions and learn architectural best practices

4. Operational Tasks & Continuous Improvement

• Maintain deployment notes, KBs, runbooks and SOPs.

• Assist in updating knowledge bases and technical guides.

• Identify improvements in SOPs and operational processes.

• Participate in continuous learning with partners, vendors and Microsoft.

Education and/or Work Experience Requirements:

• Bachelor's degree in computer science/information technology or fresh graduates.

• Experience in an enterprise or SI environment (Microsoft preferred).

• Exposure to Azure, M365, AD, networking, Data & AI or security preferred.

• Microsoft certifications preferred (Azure, M365, Security, Data & AI).

• Strong willingness to learn, communicate and teamwork skills

• Customer-oriented mindset, good troubleshooting & problem-solving foundation

• Ability to follow SOPs and structured processes

• Ability to manage multiple tasks with supervision

• Self-directed with the ability to drive change in unstructured environments.