Client Success Executive

Experian PLC; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Inclusive paid leave

People-first culture

Job summary

Experian plc in Kuala Lumpur is seeking a Sales Support / Client Success professional to back the Strategic Account Management Team. You will draft agreements, coordinate proposals, and maintain accurate documentation across client engagements.

You will help develop sales enablement materials, manage records to meet audit standards, and support client onboarding and due diligence processes. Hybrid work setup with office presence required.

Qualifications

• 1+ years of experience in client success, sales support, or a similar role.
• Familiarity with banking and fintech industry is advantageous.
• Experience documenting customer pain points, workflows, and requests with accuracy.

Responsibilities

• Draft and coordinate agreements, proposals, and related documentation.
• Develop sales enablement materials (guides, templates, best practices).
• Maintain records of proposals, client documentation, and ensure audit compliance.
• Prepare proposals and align with Account Managers on data needs and timelines.
• Follow up on client consents and ensure timely documentation.
• Coordinate client system upgrades and communicate progress to clients.
• Resolve billing or payment issues with finance partners.
• Deliver accurate sales performance reports to Leadership.
• Maintain data integrity in Salesforce and update Best Practice Score.

Skills

Bachelor's degree

Diploma

Education

Diploma or Bachelor's degree

Job description

• Department: Sales & Business Development
• Schedule: Full Time

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff­ective Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity

Job Description

What You'll Be Doing:

• Support the Strategic Account Management Team after they have secured or initiated a business opportunity by helping draft and coordinate agreements, proposals, and related documentation based on qualified sales discussions.
• Help develop sales enablement materials, including guides, templates, and best practices, to support internal consistency.
• Manage administrative tasks and maintain accurate records of proposals, internal policy document, client access management and documentation to ensure compliance with internal processes and audit requirements.
• Prepare proposals and work with Account Managers to understand data requirements, timelines, and client needs.
• Follow up on client consents and ensure all required documentation is completed accurately and on time.
• Coordinate and support existing client system upgrades and enhancements by working with our teams to track progress, manage timelines, and communicate important updates to clients.
• Work with finance and company partners to resolve billing or payment-related issues.
• Prepare and deliver accurate sales performance reports and business review to Leadership Team.
• Manage data integrity in Salesforce, including regular updates to ensure the Best Practice Score is maintained.
• Provide support to Sales Support teams in conducting Client Due Diligence (CDD) and assisting with client onboarding processes when needed.

Qualifications

What We're Looking For:

• Diploma or Bachelor of Degree in Business Studies/Administration/Management, Finance, Marketing or related field.
• 1 or more years of experience in client success, sales support, account support, or a similar client -facing coordination role.
• Familiarity with banking and finance industry or fintech industry will be an advantage.
• Experience balancing a book of business and Experience balancing a book of business and follow up with internal teams.
• Experience documenting customer pain points, workflows, and requests mindset with accuracy in documentation and reporting.
• Clear Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product for internal coordination.
• Prepare slides and presentation materials when necessary

Additional Information

Benefits and Perks:

• Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration.
• Inclusive paid leave
• People-first and inclusive workplace

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process.

Experian Careers - Creating a better tomorrow together

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