Solutions Architect

CLPS Global; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Part time

Job summary

CLPS RiDiK in Kuala Lumpur seeks an experienced Solution Engineer to manage and grow client relationships on a year-long contract, with extension potential.

You will collaborate with sales, product, development and engineering to translate client requirements into technical designs, PoCs, API integrations, and flawless deployments across the stack.

Join a fast-growing fintech solutions provider delivering AI, cloud, big data, and blockchain services across Asia with a focus on customer success.

Qualifications

• Bachelor’s or higher degree in CS, IS, Business Admin, or equivalent.
• 2+ years in a similar customer-facing engineering role.
• 5+ years in finance or internet industry.
• Excellent communication to understand customer needs.
• Thrives in a dynamic start-up environment.
• Strong problem-solving with tech and creativity.
• Experience integrating RESTful APIs into web apps.
• Fluent Mandarin and English communication.

Responsibilities

• Collaborate with account executives to design solutions for clients.
• Develop PoCs on Airwallex platform and present demos.
• Lead RFP processes with cross-functional teams.
• Provide strategic product feedback to streamline implementations.
• Identify and troubleshoot integration issues per best practices.
• Give structured feedback to product engineering.
• Own deliverables and track per project plan.
• Research fintech tech trends and propose best solutions.

Skills

Customer-facing

Communication

Problem solving

Stakeholder management

API integration

Team collaboration

Education

Bachelor's degree in CS/IS/Business Admin

Tools

RESTful APIs integration

Job description

We are looking for an experienced Solution Engineer to manage and grow client relationships in the Kuala Lumpur market under a year contract (subjected to extension for a year).

As the Solution Engineer you will work alongside our commercial teams throughout the pre-sales, solution design and API implementation stages. The Solutions Engineer directly interfaces with our strategic clients to listen and gather client requirements and pain points, then work with various departments from Sales, Product, Development and Engineering to ensure our solution proposal is in motion to improve the customer's experience in order to secure the business deal.

Key Responsibilities

• 1. Work with account executives to design solutions that solve critical business challenges for stragetic clients, throughout the pre-sales, solution design and implementation stages
• 2. Develop proof of concept applications built on top of Airwallex, present technical demonstrations, and help Airwallex client make the most of their integration
• 3. Lead RFP management process and collaborate closely with commercial teams, product teams, engineering teams, legal teams, ops teams, to drive consistency and accuracy in RFP responses
• 4. Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live, remove internal and/or client friction to accelerate time to transaction
• 5. Be able to identify and troubleshoot technical issues and ensure client’s integration follow the best practice guidelines to create best client experience 6. Provide structured feedback and work closely with Airwallex’s product engineering teams.
• 7. Take ownership of outstanding deliverables and ensure they are captured per the project plan
• 8. Research advanced technology regarding best practices in the vertical and seek to find best solutions

Requirements

• 1. Bachelor’s or higher degree in Computer Science, Information Science, Business Administration, or equivalent
• 2. 2+ years’ experience working in a similar customer-facing engineering role
• 3. 5+ years of experience in finance or internet related industry
• 4. Exceptional communication skills, enabling you to deeply understand customer needs and navigate to successful solutions
• 5. Experienced working in a dynamic environment, with start-up mentality and enjoys defining the rules
• 6. Interested in solving open ended business problems with a combination of technology and creative thinking
• 8. Experience integrating RESTful APIs into web applications
• 9. Capability to communicate in fluent Mandarin/English with both internal and external stakeholders

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.