Solution Delivery Engineer - Medior / Senior (Kuala Lumpur)

Innovatrics; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

Innovatrics is seeking a Solution Delivery Engineer/Manager to own the technical delivery of biometric solutions for customers, including identity document issuance, border control, and enterprise identity verification. You will design, migrate data with tooling, prove feasibility, and explain complex concepts to stakeholders.

In this medior to senior role (T3–T6), you will work across solution clusters, R&D, product and support, becoming the primary technical reference for your cluster within

Qualifications

• Technical ownership of biometric solution deployment including identity document and passport issuance contexts.
• Hands-on engineering with data migrations, tooling you build, and performance considerations.
• Ability to explain complex biometrics work to non-technical stakeholders and sign-off authorities.
• Experience with APIs, logs, schemas and integration challenges in enterprise settings.

Responsibilities

• Design biometrics solutions for customers and govern migration code and tooling.
• Prove solutions work end-to-end and document for customer sign-off.
• Collaborate across solution clusters, R&D, product, support and pre-sales.
• Serve as delivery‑side technical reference for chosen solution cluster.

Job description

Internally this role sits in our Solution Delivery Management team, and the contractual title is Solution Delivery Manager.

Why this job is exciting

As a Solution Delivery Engineer you are the technical owner of how our biometric solutions land at a customer — identity document and passport issuance, national elections, criminal investigation, border crossings and e-gates, and identity verification for banks and enterprises. You design the solution, write the migration code and the tooling that moves real data into it, prove it works, and then explain all of it to the people who have to sign it off.

This is a hands‑on engineering role with a customer in the room. Your weeks are spent in schemas, APIs, logs and analyses — and in making that work legible to somebody non‑technical. It is also the role with the widest view of what we build: you work across our solution clusters, R&D, product, support and pre‑sales, and you are the person a customer's technical lead calls first.

You start broad and then go deep. In your first months you get across all of our solution clusters. Around month three you pick one, with your manager and that cluster's solution owner, and by the end of your first year you are the delivery‑side technical reference for the solutions in it.

This is a medior to senior position — T3 to T6 in our career framework. Where you land depends on what you actually bring rather than on years served, and a candidate can come out above or below that range. The coding is not incidental at any of those levels: you will write efficient code for data migrations, build custom tools, debug intricate integration problems and think algorithmically about performance. You get real autonomy, with a support framework around it.

You'll have the opportunity to

Within one month, you will…

• Get across our solution clusters and the solutions in them — Governmental ID and phygital identity (ID issuance, voter management) Criminal Justice and Law Enforcement (ABIS for criminal investigation) Border Control and Passenger Facilitation (border control platform, smart corridors and e‑gates) Enterprise IDV (IDV platform and toolkit) Embedded Biometrics — and understand which customer problem each one answers
• Be able to explain biometrics without notes — enrolment, verification, identification, templates, matching, accuracy, and how to choose a threshold for a use case
• Learn how we handle biometric data, and what that obliges you to do before you touch any dataset
• Shadow a live customer training, then co‑deliver one
• Improve at least one piece of our technical material you found unclear, and get the change merged

Within three months, you will…

• Know the APIs of our solutions and how systems integrate with them
• Know our solutions in depth — not only the parts your own project touches — and be able to look at two environments and say what differs between them and what that difference will cause
• Work hands‑on with our migration tooling on test data