Senior Solutions Engineer

Entrust Corporation; Malaysia; On-site; MYR 180,000 - 360,000; Full time

Job summary

Entrust is seeking a Senior Solutions Engineer to support customers across the APAC region from Malaysia. You will collaborate with Sales to understand client needs, design identity verification experiences, and guide trials, proofs of concept, and technical validations for fintech, payments, and e‑commerce.

You will lead demos, API/SDK integrations, and trials, work with Product teams, and help drive adoption of new features while engaging with developers and executives across multiple

Qualifications

• Essential experience in presales or solutions engineering with strong customer engagement.

Responsibilities

• Partner with Sales to diagnose customer challenges and propose tailored solutions across KYC, fraud prevention, and authentication workflows.

Skills

Presales experience

Solutions engineering

Customer engagement

Programming languages

RESTful APIs

Cross-functional collaboration

SaaS/cloud

Tools

API integrations

SDKs

Job description

Senior Solutions Engineer – APAC

Location: Malaysia – Region: APAC

About the Role

Onfido, an Entrust company, is seeking a Senior Solutions Engineer to support customers across the APAC region in solving complex digital identity and fraud challenges. In this highly customer‑facing role, you will partner closely with Sales to understand client needs, design seamless identity verification experiences, and guide prospects through trials, proof of concepts, and technical validations. You will represent the Entrust Identity platform across a variety of industries, including fintech, financial services, payments, and eCommerce, engaging with stakeholders ranging from C‑level executives to developers, and help organisations deliver secure, compliant, and frictionless user journeys across diverse regulatory environments in APAC.

Responsibilities

• Partner with Sales to diagnose customer challenges across KYC, fraud prevention, account opening, and authentication workflows, proposing tailored solutions.
• Design and guide user experiences leveraging Entrust Identity solutions, supporting API/SDK integrations across web and mobile applications.
• Lead technical aspects of trials and POCs, including defining success criteria and validation strategies.
• Support RFP/RFI processes with technical expertise and industry knowledge.
• Build demos, tailored solution presentations, and example integrations for customer use cases.
• Collaborate with Product teams to share customer insights and influence product direction.
• Drive adoption of new features and capabilities across the region.
• Contribute to global best practices within the Solutions Engineering function.
• Represent Entrust at industry events, conferences, and webinars.

Qualifications

• Essential Experience in Presales, Solutions Engineering, Sales Engineering, or Product Management with strong customer engagement.
• Proven ability to lead value‑based conversations using structured sales methodologies.
• Hands‑on experience with at least one programming language (e.g., Python, JavaScript, Java, Ruby, Swift).
• Solid understanding of RESTful APIs and modern integration patterns.
• Ability to guide developers through API/SDK integrations.
• Strong ownership mindset with a proactive, solution‑oriented approach.
• Experience working cross‑functionally with Sales, Product, and Customer Success teams.
• Background in SaaS or cloud‑based environments.
• Fluent in English and Malay.
• Desirable: Familiarity with identity verification, CIAM, IAM, or fraud prevention technologies.
• Desirable: Experience in fintech, financial services, payments, or cybersecurity industries.
• Desirable: Knowledge of security principles and regulatory frameworks (e.g., GDPR, eIDAS 2.0, AML/KYC).
• Desirable: Experience working across multiple countries and diverse markets.

Location & Travel

This role is based in Malaysia, supporting customers across the APAC region. Occasional travel will be required for client meetings, workshops, and industry events.

Equal Employment Opportunity

Entrust is an EEO/AA/Disabled/Veterans Employer. Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [e-mail].