Software Support Specialist (HR-Accounting-ERP)

MHA Resources; Cyberjaya; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Maternity leave

Opportunities for promotion

Parental leave

Job summary

MHA Resources in Malaysia is seeking a reliable Software Support Specialist to be the first point of contact for customers using HRMS, Accounting and ERP solutions. You will manage support cases from initial enquiry through to resolution, ensuring customers receive clear, timely and professional assistance.

Key duties include responding via phone, WhatsApp, email, remote and on-site sessions; owning support cases until resolution; performing full system setup; conducting training and onboarding;

Qualifications

• Diploma or Degree in IT/CS/BIS or related field.
• 2–3 years solid experience in software support, application support, IT helpdesk or customer service.
• Strong problem-solving and troubleshooting skills.
• Able to work independently, prioritise tasks and manage multiple support cases.
• Good communication skills in Bahasa Malaysia and English.
• Patient, customer-focused and composed when handling difficult situations.

Responsibilities

• Respond to customer enquiries via phone, WhatsApp, email, remote and on site support sessions.
• Take ownership of support cases and follow through until they are resolved.
• Perform full system setup of HRMS/Payroll/Accounting Software purchased by Clients.
• Conduct training and onboarding.
• Maintain proper records on project documentation and timelines.
• Provide exceptional customer service with empathy and professionalism.
• Assist Commercial Team during technical discussions with Clients.

Skills

Problem-solving

Troubleshooting

Communication

Independent worker

Multitasking

Education

Diploma or Degree in IT/CS/BIS

Tools

HRMS

Payroll software

ERP

Cloud-based software

Job description

Software Support Specialist (HR-Accounting-ERP)

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a reliable, resourceful and independent Software Support Specialist to support our growing Client base.

This role is ideal for someone who takes ownership of customer issues, communicates confidently and actively finds solutions without needing constant supervision.

ABOUT THE ROLE

You will be the first point of contact for customers using our HRMS, Accounting and business software solutions. You will manage support cases from initial enquiry through to resolution while ensuring customers receive clear, timely and professional assistance.

KEY RESPONSIBILITIES

• Respond to customer enquiries via phone, WhatsApp, email, remote and on site support sessions
• Take ownership of support cases and follow through until they are resolved
• Perform full system setup of HRMS/Payroll/Accounting Software purchased by Clients
• Conduct training and onboarding
• To maintain proper record on project documentations and keep track on the dateline.
• To provide exceptional customer service. Candidate must be able to handle these interactions with empathy and professionalism in addressing day to day User inquiries, complaints, and feedback.
• To assist Commercial Team during technical discussion with Clients.

WHO WE’R LOOKING FOR

• Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related field
• Preferably 2–3 years of Solid experience in software support, application support, IT helpdesk or customer service
• Strong problem-solving and troubleshooting skills
• Able to work independently, prioritise tasks and manage multiple support cases
• Good communication skills in Bahasa Malaysia and English
• Patient, customer-focused and composed when handling difficult situations
• Comfortable conducting online training and explaining technical matters in simple language
• Familiarity with HRMS, payroll, Accounting, ERP or cloud-based software would be an advantage

WHY JOIN US?

• Gain hands‑on exposure to HRMS, Accounting and ERP solutions
• Work directly with customers from different industries
• Develop practical skills in software troubleshooting, implementation and training
• Join a growing technology company where your ideas and initiative are valued
• Opportunity for career growth based on performance

Interested candidates may send their resume and tell us briefly why you would be a great fit for the role.

Job Type: Full-time

• Maternity leave
• Opportunities for promotion
• Parental leave

Application Question(s):

• When is your earliest availability date to join?
• List down all HR/Accounting/ERP Software that You have supported/configured before?
• Briefly justify why you would be a great fit for this role

Experience:

• HR/Accounting/ERP Software support: 2 years (Preferred)