Software Support Intern: Troubleshoot & Learn

iDynamics Software Sdn Bhd; Seremban; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Allowance Provided

Training Provided

Job summary

iDynamics Software Sdn Bhd in Rasah, Negeri Sembilan is seeking a Technical Support Engineer to assist customers with software issues, from phone and email to ticketing systems.

You will troubleshoot software problems, log feedback for process improvement, and document activities while delivering exceptional service. Fresh graduates are encouraged to apply, with a Diploma or BS Degree in IT or CS.

Qualifications

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Fresh graduates are encouraged to apply.
• Possess Diploma/BS Degree in Information Technology, Computer Science or relevant field.
• Exceptional verbal and written communication skills.
• Listening ability and patience.
• Extraordinary customer service and relationship management experience.
• Critical thinking skills.

Responsibilities

• Handle software-related requests for assistance (problems).
• Take and manage requests that come in by phone, email or through the support ticketing system.
• Troubleshoot software and identify root causes of software problems.
• Analyze software related issues and propose solutions.
• Fix software problems and test (verify) solutions prior to implementing them.
• Obtain and log customer feedback for process improvement.
• Document software support activities thoroughly and timely.

Skills

Technical Support

Troubleshooting

Customer Service

Communication

Education

Diploma

BS Degree

Job description

iDynamics Software Sdn Bhd in Rasah, Negeri Sembilan is seeking a Technical Support Engineer to assist customers with software issues, from phone and email to ticketing systems.

You will troubleshoot software problems, log feedback for process improvement, and document activities while delivering exceptional service. Fresh graduates are encouraged to apply, with a Diploma or BS Degree in IT or CS.