Application Support Engineer — 2nd‑Line Incident Resolver

CTOS; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

CTOS is expanding its D2C operations in Malaysia and seeks a dynamic support professional to join the Operation and Support team in Kuala Lumpur. You will perform incident analysis, troubleshoot escalated tickets, and contribute to knowledge base content while collaborating with teammates to deliver reliable, user-focused support.

The role requires a Bachelor's degree in IT/CS or equivalent and at least 1 year of related experience, with fresh graduates encouraged to apply.

Qualifications

• Bachelor's degree or equivalent in Computer Science/IT or related field.
• At least 1 year of related work experience; fresh graduates with excellent academics encouraged to apply.
• Knowledge: CTOS product knowledge (training provided).

Responsibilities

• Issue tracking – external subscribers (software) and internal issues.
• 2nd level troubleshooting of escalated incidents and analysis of tickets.
• Prepare review reports on issues (external and internal), users and assets.
• Maintain predefined response times and escalation of reported issues.
• Prepare and upload support knowledge into Knowledge Base.

Skills

Problem solving

Analytical

Basic troubleshooting

Education

Bachelor's Degree or equivalent in IT/CS

Tools

CTOS product knowledge

Job description

CTOS is expanding its D2C operations in Malaysia and seeks a dynamic support professional to join the Operation and Support team in Kuala Lumpur. You will perform incident analysis, troubleshoot escalated tickets, and contribute to knowledge base content while collaborating with teammates to deliver reliable, user-focused support.

The role requires a Bachelor's degree in IT/CS or equivalent and at least 1 year of related experience, with fresh graduates encouraged to apply.