Security Systems Support Engineer

Rising Net Sdn Bhd; Seberang Perai; On-site; MYR 4,500 - 6,500; Full time

Benefits offered by this job

Central location

Casual dress code

Free snacks / Happy hours

Personal leave

Personal development opportunities

Annual Leave

EPF

SOCSO

EIS

Annual Bonus

Training Provided

Medical and Hospitalisation Leave

Job summary

Rising Net Sdn Bhd is seeking a capable technical support professional in Penang to assist clients with security system products. You will respond to inquiries, troubleshoot issues, and guide customers through installations and usage. Fresh grads are welcome with a strong IT background.

The role emphasizes independent work, clear communication, and a customer-first approach. Training and growth opportunities are provided to help you grow in this field.

Qualifications

• In-depth understanding of security system products preferred.
• Excellent written and verbal communication with customers.
• Ability to work independently with minimal supervision.
• Willing to learn new things and adapt to updates.

Responsibilities

• Provide technical support and solutions via phone, email, or on-site assistance.
• Handle warranty claims by coordinating repairs and documentation.
• Serve as the initial point of contact for technical concerns.
• Inspect, test, and troubleshoot new launch products or systems.
• Provide training to clients or internal staff on system usage.
• Collaborate with other departments to address defects and improvements.
• Available to provide on-site support for customers.

Skills

Security systems

Interpersonal skills

Written communication

Independent worker

Willing to learn

Education

Bachelor's degree in IT or related field

Job description

Rising Net Sdn Bhd is seeking a capable technical support professional in Penang to assist clients with security system products. You will respond to inquiries, troubleshoot issues, and guide customers through installations and usage. Fresh grads are welcome with a strong IT background.

The role emphasizes independent work, clear communication, and a customer-first approach. Training and growth opportunities are provided to help you grow in this field.