Software Services Manager (DCIM)

Segment (Twilio); Petaling Jaya; On-site; MYR 300,000 - 420,000; Full time

Benefits offered by this job

Global Family Leave

Medical coverage

Employee stock ownership

Hybrid work arrangement

Career development

Job summary

Schneider Electric in Malaysia is seeking an experienced Regional Manager to lead the operational execution of EcoStruxure IT Deployment Services across the region. You will own regional performance, resource planning, revenue growth, delivery excellence, and customer success while guiding a team of technical consultants and solution experts.

The role requires strong leadership, financial accountability, customer engagement, and the ability to build a high-performing team that delivers

Qualifications

• Experience leading regional deployment services and teams.
• Strong delivery leadership and customer engagement.
• Proven ability to drive revenue growth and service adoption.

Responsibilities

• Own regional services delivery performance, margins, profitability and operational execution.
• Drive resource planning, utilization, forecasting, and workforce capacity management.
• Ensure projects are delivered on time, within scope, and according to quality standards.
• Manage operational KPIs such as backlog health, delivery performance, and customer satisfaction metrics.
• Lead resolution of delivery escalations and complex customer situations.

Skills

DCIM & EcoStruxure IT

Enterprise software deployment

Digital infrastructure ops

Resource management

Leadership & team development

Partner-led delivery

APIs & integrations

Job description

About the Role

We are seeking an experienced Regional Manager to lead the operational execution of our EcoStruxure IT Deployment Services business across the region. The Regional Manager owns regional operational performance, resource planning, revenue growth, delivery excellence, and customer success while leading a team of technical consultants and solution experts. Success in this role requires strong leadership, financial accountability, customer engagement, and the ability to develop a high‑performing team capable of delivering exceptional outcomes for customers.

Responsibilities

• Own regional services delivery performance, margins, profitability and operational execution.
• Drive resource planning, utilization, forecasting, and workforce capacity management.
• Ensure projects are delivered on time, within scope, and according to quality standards.
• Manage operational KPIs such as backlog health, delivery performance, and customer satisfaction metrics.
• Lead resolution of delivery escalations and complex customer situations.
• Continuously improve delivery processes, methodologies, and operational efficiency.
• Build trusted relationships with strategic customers and stakeholders.
• Support sales organizations with technical and operational expertise during customer engagements.
• Identify opportunities to expand software adoption, lifecycle services, and recurring service offerings.
• Collaborate with partners and internal teams to ensure successful customer outcomes.
• Contribute to regional business planning and growth initiatives.
• Lead, coach, and develop a team of technical consultants, deployment specialists, and software experts.
• Support career development, performance management, and succession planning.
• Ensure the team maintains strong technical expertise in EcoStruxure IT and related technologies.
• Recruit and onboard new talent to support business growth.

Key Skills

• Data Center Infrastructure Management (DCIM) and EcoStruxure IT solutions
• Enterprise software deployment and consulting services
• Digital infrastructure and critical environment operations
• Resource management and professional services leadership
• Partner‑led delivery models
• Software integrations, APIs, and enterprise system connectivity

Success Measures

• Delivery performance and customer satisfaction
• Resource utilization and operational efficiency
• Team capability and employee engagement
• Successful execution of strategic customer projects
• Growth and adoption of EcoStruxure IT software services
• Regional contribution to services business objectives

Benefits

Global Family Leave, comprehensive medical coverage for employee and dependents, worldwide employee stock ownership, hybrid work arrangement, and additional benefits. Rewards designed to support growth, safety, and career development.

Equal Opportunity Employment

Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.