Service Planner & Coordinator

Schneider Electric; Petaling Jaya; Hybrid; MYR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Global benefits package

Employee stock ownership

Job summary

Schneider Electric Malaysia is seeking a Service Planning and Order Management Specialist to oversee end-to-end service orders, planning, and contract management. You will coordinate with Sales, Logistics, Finance, and Service Delivery to ensure timely fulfillment and exceptional customer satisfaction.

Ideal candidate holds a Diploma or Bachelor’s in Business Admin/Operations/Supply Chain or Engineering, with 2–5 years in order management or planning; familiarity with SAP/Oracle/Dynamics, Excel,

Qualifications

• Education as specified: Diploma or Bachelor’s in Business Administration, Operations, Supply Chain, Engineering, or related discipline.
• 2–5 years of experience in Order Management, Service Operations, Customer Service, Supply Chain, or Planning.
• Experience in service-oriented or technology environments is advantageous.
• Familiarity with service contracts and maintenance processes is preferred.

Responsibilities

• Process and manage service orders from receipt to completion.
• Coordinate service planning and resource allocation to meet customer requirements.
• Verify contracts, warranties, and entitlements; support activation and renewals.
• Communicate order status and service updates to stakeholders; address escalations.
• Maintain records and generate operational reports; monitor KPIs for improvement.

Skills

Strong communication

Stakeholder management

Analytical abilities

Multitasking

Customer focus

Education

Diploma or Bachelor's Degree in Business Administration/Operations/Supply Chain/Engineering

Tools

SAP

Oracle

Dynamics

Excel

Salesforce

CRM tools

Power BI

Job description

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Service Planning and Order Management Specialist is responsible for managing the end‑to‑end service order process, coordinating service planning activities, and ensuring accurate contract and order management. The role works closely with Sales, Logistic, Warehouse, Finance, Supply Chain, and Customers to ensure timely order fulfillment, contract activation, and operational excellence while maintaining a high level of customer satisfaction.

What will you do?

Service Order Management

• Process and manage service orders from order receipt through completion.
• Review customer purchase orders and ensure accuracy of order information and supporting documentation.
• Create, update, and maintain service orders within ERP and service management systems.
• Monitor order status and proactively resolve issues impacting fulfillment.
• Ensure compliance with company policies, contractual requirements, and operational procedures.

Service Planning and Coordination

• Coordinate service schedules and resource allocation to support customer requirements.
• Liaise with field service engineers, project teams, and service managers to ensure timely service delivery.
• Monitor service demand and support capacity planning activities.
• Assist in prioritizing service requests based on business requirements and service level agreements (SLAs).

Contract and Entitlement Management

• Verify service contracts, warranties, maintenance agreements, and customer entitlements.
• Support contract activation, renewal, and amendment processes.
• Ensure contracts are accurately maintained within internal systems.
• Validate service coverage and entitlement prior to order processing.

Customer and Stakeholder Support

• Serve as a key contact for service order and planning inquiries.
• Communicate order status, delivery schedules, and service updates to stakeholders.
• Collaborate with Sales, Finance, Logistics, and Service Delivery teams to resolve operational issues.
• Support customer escalations and drive timely resolution.

Reporting and Data Management

• Maintain accurate records and documentation within company systems.
• Generate operational reports on backlog, service orders, contract activations, and performance metrics.
• Monitor KPI performance and identify opportunities for process improvement.
• Support audit and compliance requirements through proper documentation management.

Continuous Improvement

• Identify process inefficiencies and recommend improvements.
• Participate in automation, system enhancement, and transformation initiatives.
• Support implementation of standard operating procedures (SOPs).
• Contribute to projects that improve customer experience and operational efficiency.

What are the key skills we are looking for?

• Strong communication and interpersonal skills with the ability to effectively collaborate with customers and cross-functional teams.
• Team player with a collaborative mindset and ability to work effectively in a dynamic and multicultural environment.
• Strong stakeholder management and relationship-building skills.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple priorities and work under tight deadlines.
• High attention to detail and accuracy.
• Customer-focused with a commitment to delivering excellent service.
• Proactive, adaptable, and results-oriented.

What qualifications will make you successful?

• Education
  • Diploma or Bachelor's Degree in Business Administration, Operations Management, Supply Chain, Engineering, or related discipline.
• Experience
  • 2-5 years of experience in Order Management, Service Operations, Customer Service, Supply Chain, or Planning.
  • Experience working in a service-oriented or technology environment is an advantage.
  • Familiarity with service contracts and maintenance business processes preferred.
• Technical Skills
  • ERP systems (SAP, Oracle, Dynamics, etc.)
  • Microsoft Excel (Intermediate to Advanced)
  • Microsoft Office Suite
  • Salesforce / BFO
  • CRM and Service Management toolsPower BI reporting knowledge is an advantage

What's in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Hybrid work arrangement (New Ways of Working)
• …and more!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.