Software Services Manager (DCIM)

Schneider Electric; Petaling Jaya; Hybrid; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Global Family Leave

Comprehensive medical coverage

Worldwide Employee Stock Ownership

Hybrid work arrangement

Job summary

Schneider Electric is seeking an experienced Regional Manager to lead the EcoStruxure IT Deployment Services across the region. You will oversee software deployment, consulting, integration, and lifecycle services for EcoStruxure IT and DCIM, ensuring delivery excellence and customer success.

You will manage a team of technical consultants, coordinate with Sales, Offer Management, and Product Teams, and drive revenue growth while maintaining financial accountability and scalable service

Responsibilities

• Own regional services delivery performance, margins, profitability and operational execution.
• Drive resource planning, utilization, forecasting, and workforce capacity management.
• Ensure projects are delivered on time, within scope, and according to quality standards.
• Manage operational KPIs such as backlog health, delivery performance, and customer satisfaction metrics.
• Lead resolution of delivery escalations and complex customer situations.
• Continuously improve delivery processes, methodologies, and operational efficiency.

Skills

DCIM

EcoStruxure IT

Enterprise software deployment

Digital infrastructure operations

Resource management

Leadership

Partner-led delivery

API integrations

Job description

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

About the Role

We are seeking an experienced Regional Manager to lead the operational execution of our EcoStruxure IT Deployment Services business across the region.

This role is responsible for ensuring the successful delivery of software deployment, consulting, integration, and lifecycle services supporting EcoStruxure IT, Data Center Infrastructure Management (DCIM), monitoring, and digital infrastructure solutions.

The Regional Manager owns regional operational performance, resource planning, revenue growth, delivery excellence, and customer success while leading a team of technical consultants and solution experts. Success in this role requires strong leadership, financial accountability, customer engagement, and the ability to develop a high-performing team capable of delivering exceptional outcomes for customers. Working closely with Sales, Offer Management, Global Delivery, Product Teams, and Partners, you will help drive adoption of EcoStruxure IT solutions while ensuring efficient and scalable service execution.

What will you do?

Regional Leadership

• Own regional services delivery performance, margins, profitability and operational execution.
• Drive resource planning, utilization, forecasting, and workforce capacity management.
• Ensure projects are delivered on time, within scope, and according to quality standards.
• Manage operational KPIs such as backlog health, delivery performance, and customer satisfaction metrics.
• Lead resolution of delivery escalations and complex customer situations.
• Continuously improve delivery processes, methodologies, and operational efficiency.

Customer and Business Engagement

• Build trusted relationships with strategic customers and stakeholders.
• Support sales organizations with technical and operational expertise during customer engagements.
• Identify opportunities to expand software adoption, lifecycle services, and recurring service offerings.
• Collaborate with partners and internal teams to ensure successful customer outcomes.
• Contribute to regional business planning and growth initiatives.

People Leadership

• Lead, coach, and develop a team of technical consultants, deployment specialists, and software experts.
• Support career development, performance management, and succession planning.
• Foster a culture of accountability, collaboration, and customer focus.
• Ensure the team maintains strong technical expertise in EcoStruxure IT and related technologies.
• Recruit and onboard new talent to support business growth.

What are the key skills we are looking for?

• Data Center Infrastructure Management (DCIM)
• EcoStruxure IT solutions
• Enterprise software deployment and consulting services
• Digital infrastructure and critical environment operations
• Resource management and professional services leadership
• Partner-led delivery models
• Software integrations, APIs, and enterprise system connectivity

Success Measures

• Delivery performance and customer satisfaction.
• Resource utilization and operational efficiency.
• Team capability and employee engagement.Successful execution of strategic customer projects.
• Growth and adoption of EcoStruxure IT software services.
• Regional contribution to services business objectives.

What's in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Hybrid work arrangement (New Ways of Working)
• …and more!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.