Software Consulting Engineer- Japanese Speaking

Cisco Systems; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cisco Systems Malaysia is seeking a Software Consulting Engineer who speaks Japanese to partner with Customer Engagement, Sales, Support, and engineering teams. You will design, deploy, and optimize software-based solutions that extend Cisco products into customer environments, enabling seamless integration with third-party systems.

The role emphasizes hands-on software delivery, automation, and the use of AI tools to improve efficiency.

Qualifications

• Bachelor's degree plus 5 years of related experience, or higher degrees with relevant work.
• Professional level certification (e.g., CCNP) or equivalent certification expected.
• Working knowledge of software programmability, automation, orchestration, virtualization, Agile, and DevOps.
• Ability to explain complex integration concepts to both technical and non-technical stakeholders.
• Experience collaborating across teams, vendors, and partners.

Responsibilities

• Work on advanced software solutions and contribute to strategic projects.
• Grow expertise across Cisco products, deepening knowledge in one architecture domain.
• Engage directly with customers, building trust and relating solutions to business priorities.
• Support Executive Briefings and QBRs, refining deliverables and approaches.
• Guide pilot implementations and integration work for advanced use cases.
• Develop consulting recommendations on middleware prototypes and automation frames.
• Leverage Cisco AI tools to improve efficiency in deliverables and migrations.
• Create and review project deliverables aligned to CX standards.

Skills

Software architecture

Automation

DevOps

Scripting

Agile methods

Interpersonal comms

Education

Bachelor's degree

Master's degree

PhD

Tools

CI/CD pipelines

Middleware development

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Software Consulting Engineer- Japanese Speaking

The Customer Engagement & Experience role proactively collaborates across functions—including Customer Success, Sales, Support, and product and engineering teams to ensure a unified customer experience throughout the lifecycle, effectively managing time, communications, and expectations. Serving as a technical liaison between customer environments and Cisco product teams, the role provides feedback to influence product evolution and ensure compatibility with real-world use cases. In Solution Delivery & Technical Execution, this position is responsible for designing, deploying, optimizing, migrating, and troubleshooting software-based solutions that extend or enhance Cisco products for seamless integration with customer environments and third-party systems. It serves as a focal point for proactive problem resolution, offers timely support across Cisco and third-party technologies, and leverages deep software engineering expertise—including scripting, middleware development, and CI/CD pipelines to automate deployments, streamline operations, and drive innovation in customer engagements. The role also develops and reviews technical deliverables to support customer engagements, enabling knowledge transfer and long-term customer self-sufficiency, while leveraging AI and automation to enhance delivery efficiency, innovation, and customer outcomes. Additionally, in Strategic & Market Insight, the role develops vertical market expertise to better translate customer business needs into technical solutions and builds understanding of vendor and competitor products that work alongside Cisco solutions to ensure interoperability and optimization. For Innovation & Intellectual Capital, the role builds and maintains reusable software tools, APIs, and automation frameworks to support scalable delivery and accelerate time-to-value for customers, while contributing to digital intellectual capital by documenting software solutions, sharing best practices, and mentoring peers in software delivery excellence.

Key responsibilities

Work on advanced software solutions and contribute to strategic projects, executing implementations and creating and reviewing deliverables

Grow expertise across Cisco products, often deepening knowledge in one architecture domain, and develop understanding of vendor capabilities that work alongside competitor products

Engage directly with customers, building trust and rapport through solution discussions that demonstrate understanding of business priorities and clearly connect how proposed software solutions address customer needs

Support customer Executive Briefings and QBRs, gathering insights to refine deliverables and project approaches

Guide pilot implementations, perform implementation and integration work, and solve for advanced product use cases and customer outcomes

Develop consulting recommendations on the use of middleware prototypes and automation frameworks for integration and interoperability across Cisco and third-party systems

Leverage existing Cisco AI tools to achieve efficiency in day-to-day tasks such as writing deliverables, streamlining migrations, and updating configurations, while ensuring accuracy of AI results and outputs

Create and review project deliverables aligned to CX standards and contribute to new implementation techniques and methodologies

Provide insights on product and software vulnerabilities, advise customers on product issues, and build complex lab setups to resolve diverse technical problems

Demonstrate technical expertise in software architecture, integration, and platform engineering to identify middleware or other technical gaps and integration opportunities

About you

Bachelor's degree plus 5 years of related experience, or Master's degree plus 3 years of related experience, or PhD plus 0 years of related experience, or equivalent relevant work experience

Professional level certification (e.g., CCNP) or equivalent relevant certification expected

Working knowledge of software programmability, automation, orchestration, virtualization, Agile, and DevOps

Technical expertise in software architecture, integration, and platform engineering with Cisco and other vendors

Ability to explain complex integration concepts to both technical and non-technical stakeholders

Experience with integration and automation solutions

Ability to act as a trusted advisor and help customers understand decisions and recommendations

Experience collaborating across teams, vendors, and partners