Consulting Engineer | Enterprise (Japanese Speaking)

Cisco; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

Cisco is looking for a skilled professional to lead technology design, implementation, and optimization for customer projects. The role requires fluency in Japanese and experience in network technical services, particularly with routers and switches.

The ideal candidate will work with Cisco account teams and customers, ensuring effective integration of Cisco services in various environments. Opportunities for developing presentation skills and effective communication with diverse teams are essential for success in this role.

Qualifications

• Fluent in Japanese with understanding of business culture.
• 2-3 years of relevant experience in network technical services.
• Good knowledge of end-to-end enterprise architectures.

Responsibilities

• Lead technology design and implementation for Cisco solutions.
• Assist customers with integration and deployment of Cisco technologies.
• Resolve major customer problems across a range of technologies.

Skills

Fluent in Japanese (JLPT-N1)

Network technical lifecycle

Enterprise architecture

Technical writing

Cloud and Virtualization technologies

Education

Associate level certification (e.g. CCNA)

Certification in AWS/Google/Oracle

Tools

Docker

Kubernetes

Amazon Web Services

Job description

CX is a team of extraordinary technical guides whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

Your Impact

• Lead & drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.
• Provide/assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
• Assist the deployment of enterprise solutions tailored to customer environments, applying the LCS framework.
• Support presale activities and translate business requirements into solution design.
• Build customer simulations in test labs to resolve/validate issues.
• Jointly create and deliver customer collateral, portals, documentation, and knowledge transfer.
• Support customer technology transitions, influencing solution architectures and services.
• Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
• Demonstrates understanding on relevant technology and delivery methods.
• Play the role of an individual contributor.

Decision Making / Impact

• Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
• Ability to understand and communicate project scope and map it to customer business goals and objectives.

Role And Specific Responsibilities

• Work with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions in Japanese environment. Assist with task/project implementation for assigned engagements.
• Support implementing new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
• Jointly creates and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
• Builds and/or use test environments as the need arises to resolve moderate problems & compatibility issues.
• Understand how software skills and tools to configure, deploy and/or tackle Cisco products and solutions.
• Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.

Preferred Qualifications

• Fluent in Japanese is a must. (JLPT-N1 or equivalent level is highly desired)
• Has experience in working with Japanese company and understands Japanese business cultures.
• 2-3 years of relevant experience in network’s technical lifecycle service including Planning, Design, Implementation, and Optimization of Enterprise Solutions. The candidate needs to have minimum 1 year of enterprise customer related project experience with Routers and Switches.
• Good understanding of End-to-end Enterprise Architectures, with a baseline focus on Routers/Switches with Enterprise related technologies.
• Good knowledge in Enterprise related NW protocols/technologies such as Data Center, ACI, SD-Access, SD-WAN, Security etc.
• Associate level (e.g. CCNA) or equivalent relevant certification desired. (CCNP or higher certification is a plus)
• Work experiences in Cloud and Virtualization technologies such as Dockers and Kubernetes, Amazon Web services, OpenStack, etc. are plus.
• Good technical writing skills and have experience in writing high and low-level designs (including drawings), test, MOP, and implementation plans.
• Developing presentation skills. Shares information and communicates clearly with team members to complete deliverable. Encourages and accepts feedback
• Effective written and verbal communications skills, experience working directly with customers, and ability to relate to customer representatives at various levels.
• The candidate is a distributed team member often working with people from different cultures and geographies and effectively collaborates with internal Cisco.
• Receives moderate supervision. Follows established procedures. Receives general instructions on routine work and detailed instructions on new assignments.
• Certification in AWS/Google/Oracle, RedHat, DevOps (i.e., Cisco DevNet), etc. is a plus.