Social Media & E-Commerce Coordinator (Junior)

Madam Kwans Restaurant ( Suez Top Ventures Sdn Bhd); Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Madam Kwan's Restaurant is seeking a dynamic content and marketing associate to plan, create and schedule content across Facebook, TikTok, Instagram, and Threads. You will engage with the community, track performance, review UGC and coordinate campaigns across our Shopee storefront and promotions.

Join a team focused on vibrant Malaysian cuisine storytelling, campaign support, and cross-outlet marketing operations to enhance brand reputation and customer experience.

Responsibilities

• Plan, create and schedule content across Facebook, TikTok, Instagram and Threads.
• Respond to comments, DMs and mentions in a timely, on-brand manner.
• Monitor reach, engagement rate and follower growth; present weekly insights to AMM.
• Review incoming UGC and KOL content for brand alignment.
• Coordinate campaign planning notifications with the XHS team.
• Monitor and track reviews; compile analysis and elevate reputation issues to AMM.
• Storefront Management — Maintain and optimise the Madam Kwan's Shopee storefront and product listings.
• Configure campaigns, flash deals and voucher setups.
• Handle marketplace customer inquiries and coordinate order fulfilment.
• Support rollout and physical placement of promotional collateral across outlets.
• Assist in campaign events and ad-hoc marketing operations as required.
• As a young enthusiastic foodie, Madam Kwan combines elements of diverse cultures to share her uniquely created Malaysian Cuisine.

Job description

Madam Kwan's Restaurant is seeking a dynamic content and marketing associate to plan, create and schedule content across Facebook, TikTok, Instagram, and Threads. You will engage with the community, track performance, review UGC and coordinate campaigns across our Shopee storefront and promotions.

Join a team focused on vibrant Malaysian cuisine storytelling, campaign support, and cross-outlet marketing operations to enhance brand reputation and customer experience.