Soc Manager

EC-Council Global Services; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

EC-Council Global Services is seeking a SOC Manager in Kuala Lumpur, On-Site, to lead day-to-day Security Operations Center activities and supervise a team of analysts and engineers. The role focuses on incident management, client delivery, and continuous improvement of SOC capabilities.

The position requires 6–8 years in SOC/cybersecurity operations, strong leadership, and experience with SIEM, threat intelligence, and vulnerability management.

Qualifications

• Bachelor’s degree in Cybersecurity, IT, CS or related field.
• 6–8 years in SOC or cybersecurity operations, including team management.
• Strong knowledge of SIEM, incident response, threat intel, threat hunting and vulnerability management.

Responsibilities

• Oversee day-to-day SOC operations and ensure SLA/KPI compliance.
• Manage SOC team from L1 to L3 and security engineers; mentor and coach.
• Handle incident, change and request management for SOC; report progress and deliverables.
• Develop and refine security operation policies, standards, and runbooks.
• Lead governance, audits and client delivery to ensure high-quality SOC services.
• Support pre-sales and tender activities related to SOC engagements.

Skills

SOC operations

Team leadership

Stakeholder management

Incident response

Education

Bachelor’s degree in Cybersecurity/IT/CS

Tools

SIEM

Threat intelligence

Threat hunting

Vulnerability management

Security monitoring

Job description

Location : Kuala Lumpur, Malaysia, On-Site

Job ID : R-8097
#ECGS

Job Title: SOC Manager
Location : Kuala Lumpur, Malaysia, On-Site
Job ID : R-8097
#ECGS
EC-Council is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Visit us on www.eccouncil.org

Position Overview

We are seeking SOC Manager that is responsible for leading and overseeing the day-to-day SOC operations, managing SOC teams and client engagements, ensuring SLA/KPI compliance, and driving continuous improvement. The role provides strategic and operational leadership across people, processes, technology, security operations, incident management, client delivery, and governance, while ensuring high-quality SOC services and client satisfaction.

Key Responsibilities

• Responsible over the day-to-day Security Operations Center (“SOC”) operations
• Responsible to manage a group of Security Analyst from L1 to L3 positions and Security Engineers of the SOC, Reporting team – managing their career, performance, training, and coaching
• Responsible over entire Incident, Change, and Request management of the SOC
• Monitor and report on progress in completing projects and deliverables
• Responsible over Process Improvement of the SOC and ensuring Monthly SLA is met, Monthly KPIs are met, Monthly reports are delivered on time
• Leverage your experience and knowledge of security monitoring, incident response, threat intelligence, threat hunting, vulnerability management, and/or security engineering to assess and develop security operations capabilities across people, process, and technology
• Develop and refine security operations policies, standards, guidelines, processes, plans, playbooks, runbooks, procedures, and other documents based on SOC and client needs
• Ensuring daily operations are running smooth and in order, all processes are followed, shift rosters are in place, reports are generated on time, documentations are available and created and up to date
• Provide guidance and advice regarding the governance, performance, and management of security operations
• Innovate on behalf of customers and ensure the clients are happy with the SOC services
• Lead pre and post sales meetings and presentations with the clients
• Manage the delivery engagements against established schedules and budgets, coordinating with assigned resources and delivery partners
• Mentor and motivate team members to provide outstanding client service
• Oversee hiring, training, and evaluating SOC staff
• Assisting other teams such as Pre-Sales Team for SOC related initiatives or tenders
• Supporting the organization’s ISO27001 and CREST initiatives, focusing on the SOC and involvement in internal and external audits relating to SOC
• And, other tasks which is required to be fulfilled as instructed by SOC Director as part of SOC continuous improvement and projects.

Objectives

• Continuous SOC Improvement
• SOC Performance Monitoring
• Customer Satisfaction
• Effective Team Management

Key Performance Indicators

• SOC Performance (Operational stability, Group SLA, and Group Metrics achievements)
• SOC Continuous Improvements
• Effective Team Management
• Customer Satisfaction
• Knowledge Improvement

Required Skills And Qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field.
• 6–8 years of experience in SOC, cybersecurity operations, incident response, or security engineering, including team management.
• Strong knowledge of SIEM, incident response, threat intelligence, threat hunting, vulnerability management, and security monitoring.
• Proven experience in SOC operations, SLA/KPI management, service delivery, client management, and continuous improvement.
• Strong leadership, communication, problem-solving, and stakeholder management skills; relevant certifications such as CISSP, CISM, CEH, GIAC, or ITIL are an advantage.

Additional Information

EC-Council is an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate.
EC-Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at [e-mail] and let us know how we can assist.
To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work.
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