Site Reliability Engineer

SOCOE SDN. BHD.; Kuching; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

SOCOE SDN. BHD. seeks a high-autonomy L3 technical expert for a 24/7 hybrid engineering and operations role. You will provide advanced support across applications, cloud infrastructure, and databases, while contributing to codebase improvements during quieter periods.

Ideal candidates have 3–6+ years in Software Eng, L3 Support, DevOps, or Sys Admin, with strong cloud, database, and API expertise, and a Bachelor’s in CS/IT. Flexible remote options apply after-hours and on weekends.

Qualifications

• 3 to 6+ years of experience in Software Engineering, L3 Application Support, DevOps, or Systems Administration.
• Solid background in troubleshooting web/mobile backends, APIs, and microservice architectures.
• Hands-on experience with cloud environments (AWS, Azure, or GCP), server management, and system monitoring tools.
• Strong SQL query optimization and database administration (PostgreSQL, MySQL, or MSSQL).

Responsibilities

• Diagnose, troubleshoot, and resolve complex application, infrastructure, and database issues that bypass front-line teams.
• Maintain primary on-call availability during assigned shifts with 24/7 coverage and weekend rotation.
• Monitor production environments, deploy patches, and optimize performance across multi-cloud infrastructure.
• Contribute to active codebase enhancements and continuous delivery pipelines during low-volume windows.
• Respond rapidly to incidents, perform root-cause analysis (RCA), and implement permanent remediations.

Job description

Maintain platform integrity and drive core technical resolution around the clock. In this high-autonomy, 24/7 shift-rotation role, you will provide specialized Level 3 (L3) technical support across applications, cloud infrastructure, and databases—handling deep technical escalations rather than basic user queries. When platform volume is low, you will work directly on active system enhancements and software development, making this a true hybrid engineering and L3 operational support position.

Core Execution Focus

L3 Escalation & System Reliability: Diagnose, troubleshoot, and resolve complex application bugs, infrastructure bottlenecks, and database anomalies that bypass front-line Customer Experience (CX) teams.

24/7 Coverage & Shift Rotation: Maintain primary on-call availability during assigned shifts, covering after-office hours on weekdays (4:00 PM – 12:00 AM / 12:00 AM – 8:00 AM) and rotating 24/7 weekend shifts.

Application & DB Maintenance: Monitor production environments, execute patch deployments, query database logs, and optimize system performance across multi-cloud infrastructure.

Continuous Engineering: Utilize low-volume support windows to contribute to active codebase enhancements, feature bug fixes, and continuous delivery pipelines.

Incident Containment: Rapidly respond to system alerts, author root-cause analysis (RCA) reports, and implement permanent engineering remediations.

What You Bring

Track Record: 3 to 6+ years of experience in Software Engineering, L3 Application Support, DevOps, or Systems Administration.

Deep L3 Technical Stack:

Applications: Solid background in troubleshooting web/mobile backends, APIs, and microservice architectures.

Infrastructure/Cloud: Hands-on experience with cloud environments (AWS, Azure, or GCP), server management, and system monitoring tools.

Data & Databases: Strong SQL query optimization, database administration (PostgreSQL, MySQL, or MSSQL), and data pipeline management.

Flexible Work Setup: Ability to work remotely during after-office hours and weekends while maintaining continuous readiness and fast response times.

Academic Foundation: Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.

SOCOE is a Technology Development Company, which is competitive and distinct; with strong IT background and robust business understanding.

We have the vision to humanize technology and our approach enables digital transformation of people with an integrated, flexible and secure approach that offers services that have a commitment to trust and compliance.

SOCOE is a Technology Development Company, which is competitive and distinct; with strong IT background and robust business understanding.

We have the vision to humanize technology and our approach enables digital transformation of people with an integrated, flexible and secure approach that offers services that have a commitment to trust and compliance.