SNS B2B 광고지원팀 - Korean speaking

Teleperformance Malaysia Sdn Bhd; Bayan Lepas; On-site; MYR 56,000 - 89,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Penang is seeking an Operations Customer Expert for SNS Ad Operations (Korean Speaker). You will support B2B advertising operations, monitor performance, and deliver tailored solutions to maximize ad ROI for Korean clients.

The role covers live chat, outbound calls, and email, with rotational shifts from early morning to night. A strong service mindset, SNS proficiency, and willingness to relocate to Bayan Lepas are essential.

Qualifications

• Korean: Fluent or TOPIK level 5/6
• English: Intermediate for business communication and training
• SNS savvy: proficient with social media platforms
• Mindset: service-oriented with strong problem-solving
• Mobility: able to relocate to Bayan Lepas, Penang, Malaysia

Responsibilities

• Ad Operations Support: Manage B2B advertising operations and track marketing performance for a global SNS platform.
• Technical Troubleshooting: Resolve inquiries and troubleshoot issues across a range of scenarios.
• Strategic Solutions: Provide customized optimizations to improve clients' advertising ROI.
• Omnichannel Support: Handle inquiries via Live Chat (70-80%), Outbound Calls (No Inbound), and Email.
• Compliance: Ensure service quality per platform terms and community guidelines.

Skills

Korean

English

SNS Savvy

Mindset

Mobility

Education

Marketing/Advertising/Communication

Job description

Operations Customer Expert, SNS Ad Operations (Korean Speaker) - Penang, Malaysia

Office Location

Working Hours

Rotational between 7am to 3am (9 hrs/day, 1hr lunch, 30-min break), 5 days/week

Job Overview

Join our team supporting the world’s largest Social Media platform. You will provide B2B advertising operation support, manage marketing performance, and offer tailored solutions to maximize ad efficiency for Korean-speaking clients.

Key Responsibilities

Ad Operations Support: Manage B2B advertising operations and track marketing performance for a global SNS giant.

Technical Troubleshooting: Resolve a wide range of issues, from basic inquiries to complex technical troubleshooting.

Strategic Solutions: Provide customized solutions and optimizations to maximize clients' advertising ROI.

Omnichannel Support: Handle customer inquiries via Live Chat (70-80%), Outbound Calls (No Inbound), and Email.

Compliance: Maintain service quality based on the platform's terms and community guidelines.

Qualifications & Skills

Korean: Fluent or equivalent to TOPIK 5 or 6

English: Intermediate level (Able to conduct business communication and internal training)

SNS Savvy: Highly proficient in using various Social Media platforms

Mindset: Strong service-oriented mindset and efficient problem-solving skills

Mobility: Ability to relocate and work in Bayan Lepas, Penang, Malaysia

Preferred Requirements:

Experience: 6+ months of experience in the BPO/Customer Support industry

Education: Major in Communication, Advertising, or Marketing

Skills: Prior experience in digital marketing, data analysis, or ad operations

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.