Social Media Support - Korean

TP; Penang; On-site; MYR 95,000 - 99,000; Full time

Benefits offered by this job

1 weeks accommodation

Paid training

Job summary

TP in Bayan Lepas, Malaysia is seeking a Social Media Support agent to assist customers with online Ads and provide multi-channel support. The role focuses on protecting brand reputation and ensuring customer loyalty, with a commitment to data security and rapid issue escalation.

Ideal candidates show strong English communication, emotional intelligence, and a fast-learning mindset. The position includes paid training and a week of accommodation in a dynamic, global brand environment.

Qualifications

• Experience in customer support or social media support is preferred.
• Strong written and spoken English; other languages a plus.

Responsibilities

• Assist customers with online Ads
• Provide timely support via multiple channels
• Handle payments and customer data securely
• Protect brand reputation and customer loyalty
• Escalate priority issues when needed
• Collaborate with team to improve support processes

Skills

Active listening

Objection handling

Clear communication

Emotional intelligence

Analytical thinking

Tools

Typing 40 WPM

MS Windows & Office

Job description

Join us as a Social Media Support agent in Bayan Lepas – Malaysia

Passionate about helping others online? This is your moment.

Salary Range: RM8500 - RM8900

Interpersonal Skills:

• Active listening & objection handling
• Clear, professional communication
• Emotionally intelligent, calm under pressure
• Open to feedback, fast learner, positive mindset
• Analytical & critical thinking skills

Technical Skills:

• Typing: 40 WPM, 90% accuracy
• Proficient in MS Windows & Office
• Able to read, write, and speak the required support language

Responsibilities & Accountabilities

• Assist customers with online Ads
• Provide timely support via multiple channels
• Handle payments and customer data securely
• Protect brand reputation and customer loyalty
• Escalate priority issues when needed
• Collaborate with team to improve support processes

1 weeks accommodation

Paid training

Work with a global brand in a dynamic, digital support role