Korean-Speaking SNS Ad Ops Specialist

Teleperformance Malaysia Sdn Bhd; Bayan Lepas; On-site; MYR 56,000 - 89,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Penang is seeking an Operations Customer Expert for SNS Ad Operations (Korean Speaker). You will support B2B advertising operations, monitor performance, and deliver tailored solutions to maximize ad ROI for Korean clients.

The role covers live chat, outbound calls, and email, with rotational shifts from early morning to night. A strong service mindset, SNS proficiency, and willingness to relocate to Bayan Lepas are essential.

Qualifications

• Korean: Fluent or TOPIK level 5/6
• English: Intermediate for business communication and training
• SNS savvy: proficient with social media platforms
• Mindset: service-oriented with strong problem-solving
• Mobility: able to relocate to Bayan Lepas, Penang, Malaysia

Responsibilities

• Ad Operations Support: Manage B2B advertising operations and track marketing performance for a global SNS platform.
• Technical Troubleshooting: Resolve inquiries and troubleshoot issues across a range of scenarios.
• Strategic Solutions: Provide customized optimizations to improve clients' advertising ROI.
• Omnichannel Support: Handle inquiries via Live Chat (70-80%), Outbound Calls (No Inbound), and Email.
• Compliance: Ensure service quality per platform terms and community guidelines.

Skills

Korean

English

SNS Savvy

Mindset

Mobility

Education

Marketing/Advertising/Communication

Job description

Teleperformance Malaysia Sdn Bhd in Penang is seeking an Operations Customer Expert for SNS Ad Operations (Korean Speaker). You will support B2B advertising operations, monitor performance, and deliver tailored solutions to maximize ad ROI for Korean clients.

The role covers live chat, outbound calls, and email, with rotational shifts from early morning to night. A strong service mindset, SNS proficiency, and willingness to relocate to Bayan Lepas are essential.