Snr BD/Inside Sales Manager

Delphiventures; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Delphiventures is seeking an experienced account management professional to own a portfolio of named accounts, driving engagement and uncovering client needs across derivatives and crypto-related offerings.

You will conduct deep discovery, build tailored solutions, and feed insights back to product teams, while maintaining meticulous records of all interactions and outcomes.

Qualifications

• Experience in account management, client coverage, solutions sales, or sales engineering within financial markets.
• Ability to articulate complex financial products quickly and map client needs to solutions.
• Proven self-motivated worker who builds materials from internal resources without waiting for collateral.

Responsibilities

• Own a Book of Business: manage named accounts with accountability for TVL and gross profit.
• Drive monthly engagement: share product news, stats, and updates to keep accounts informed and active.
• Conduct deep discovery: schedule calls and map trading profiles, venues, volumes, and needs.
• Create tailored solutions: sketch viable structures, quantify economics and risks, escalate internally as needed.
• Close the feedback loop: relay product feedback to roadmap and ensure action.
• Maintain pristine records: log interactions and client needs in systems.

Skills

Account management

Client coverage

Solutions sales

Sales engineering

Derivatives knowledge

Learning agility

Written communication

Self-sufficiency

Job description

What You'll Do

• Own a Book of Business: Manage a portfolio of named accounts, tiered by value and growth potential. You are fully accountable for total value locked (TVL) and gross profit from this book — and will share in the rewards of your results.
• Drive Regular Engagement: Execute a structured, monthly touchpoint cadence across your accounts. Share product news, new listings, research, key statistics, and feature updates — ensuring every account remains actively engaged and informed.
• Conduct Deep Discovery: Proactively schedule calls and perform in-depth discovery to map each account's trading profile, venues, volumes, needs, and challenges. Continuously update and maintain this information in our systems, treating it as a living record rather than a one-time snapshot.
• Create Tailored Solutions: Start with our commercial toolkit, but go further when needed. Where no off-the-shelf solution exists, you will identify requirements, sketch viable structures, quantify economics and risks, elevate internally as needed, and ensure the client's needs are resolved. Deals you help structure may become products for broader adoption.
• Close the Feedback Loop: Gather and relay product feedback, feature requests, and competitor insights to our product roadmap — and follow through to ensure these inputs are actioned.
• Maintain Pristine Records: Diligently log every interaction, touchpoint, client need, and internal escalation within our operational systems.

What We Look For

• 3–5+ years of experience in account management, client coverage, solutions sales, or sales engineering, ideally within an exchange, prime brokerage, trading infrastructure, fintech, or enterprise software environment.
• Evidence of self-built process: You should be able to detail your unique playbook, approach to pipeline hygiene, and pre-call preparation — ideally systems you created yourself rather than inherited from larger organizations.
• Rapid fluency with complex financial products is essential. You must be able to quickly reach a client-ready level of understanding in areas such as derivatives mechanics (including perpetual swaps, funding, and fee structures), and demonstrate your learning agility. Prior experience with derivatives or crypto is strongly preferred but not required if you have a proven ability to master complex concepts quickly.
• Operate Independently: You are self-sufficient, able to build your own materials from internal wikis and data dashboards without waiting for pre-made collateral.
• Exceptional Written Communication: You write clearly, concisely, and in a way that your messages can be safely forwarded without further clarification.