Inside Sales Senior Manager (CFD Industry)

Confidential Jobs; Kuala Lumpur; On-site; MYR 120,000 - 240,000; Full time

Job summary

Confidential Jobs in Kuala Lumpur is seeking an experienced senior leader to manage client relationships, drive retention, and scale growth across multiple markets.

The role requires developing engagement models, coaching a large team, and aligning targets with business objectives to deliver measurable outcomes.

Qualifications

• Minimum 7 years of progressive experience in client relationship or account management in financial services, fintech, or brokerage.
• Proven track record of managing inside sales teams and driving client retention and growth.
• Strong leadership, strategic thinking, and business acumen with organisational alignment.

Responsibilities

• Optimize client segmentation and engagement models across teams.
• Set team targets aligned with business objectives and monitor sales pipelines and performance.
• Coach team members, manage underperformance, and build leadership benches and succession pipelines.
• Drive portfolio growth, conversion and engagement strategies, and consistent client experience standards.
• Partner with internal departments for strategic approaches.
• Monitor team performance on conversion rate, net deposits, outreach and engagement time.
• Track attendance, attrition, and maintain report accuracy.

Skills

People leadership

Strategic thinking

Business acumen

Organisational alignment

Pipeline management

Client retention

Sales growth

Education

Bachelor's degree in Business/Finance/Marketing

Job description

• Optimize client segmentation and engagement models. Define conversion and retention strategies across teams.
• Set team targets aligned with business objectives. Monitor team's sales pipelines, activities, and performance on an ongoing basis.
• Responsible for team and market expansion, coaching team members, managing underperformance, and building leadership benches and succession pipelines.
• Drive team members portfolio growth, conversion and engagement strategies, consistent client experience standards.
• Partner closely with internal departments for strategic approach.
• Managing team performance on conversion rate, number of FTD, net deposit, outreach volume & engagement time.
• Team attendance and attrition.
• Maintaining reports accuracy and completion.
• Team & market ROI.

Requirements:

• Minimum 7 years of progressive experience in client relationship management, account management, or customer success roles within financial services, fintech, or brokerage industries with proven sales track record.
• Bachelor's degree in Business, Finance, Marketing, or related field.
• Proven track record of managing the inside sales team and driving client retention and growth outcomes in competitive markets.
• Demonstrate advanced skillset in people leadership, strategic thinking & vision, proficient in business acumen and organisational alignment.
• Lead and manage a large team of clients conversion and retention, multi-level teams or multi markets, responsible for team performance and growth.
• Proven people management, coaching experience and influencing skills to drive departmental improvements.
• Strong pipeline management and commercial decision-making capability, strategy ownership.