SMB Channel Manager - Central

Maxis Broadband Sdn Bhd; Kuala Lumpur; Presencial; MYR 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Education support

Phone Bill Allowance

Mobile Phone Subsidy

Descripción de la vacante

Maxis Broadband Sdn Bhd in Malaysia is seeking a Channel Sales Manager to develop and manage indirect sales channels for the SME segment, driving revenue growth through strategic planning, partner relationships and operational excellence.

The role focuses on recruiting and enabling SME channel partners, monitoring performance with KPIs and CRM, collaborating with marketing and product teams to deliver value to SME customers.

Formación

• Experience in channel sales or partner management within SME segment.
• Strong collaboration with cross-functional teams and customers.

Responsabilidades

• Develop and execute channel sales strategies, setting objectives and tracking performance using KPIs and CRM systems to achieve SME revenue goals.
• Recruit, build, and nurture strong, collaborative relationships with SME channel partners, providing tailored support, training, resources, and prompt conflict resolution to foster trust.
• Utilise data analytics to monitor channel performance, identify trends, and make informed decisions to optimise strategies, partner incentives, and overall channel effectiveness.
• Enable partners by effectively communicating product updates, market insights, and best practices; ensuring they are well-equipped and empowered to sell Maxis mobile, broadband and fixed solutions successfully.
• Proactively identify and solve channel-related challenges, developing contingency plans and adapting strategies based on market trends, competitor activities, and partner feedback.
• Collaborate effectively with internal teams (e.g. marketing, product, support) to ensure partners receive comprehensive support and to align cross-functional efforts for channel success.
• Champion a customer-centric approach within the channel, guiding partners to understand and deliver value based on the specific needs of SME customers.
• Ensure accountability for channel outcomes, manage commitments to partners and stakeholders effectively, and maintain high standards of operational excellence and follow-through

Descripción del empleo

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

This role is responsible for developing and managing indirect sales channels to drive Maxis's SME segment growth. This role drives consistent SME channel sales results through strategic planning, robust partner relationship-building, and operational excellence. The manager cultivates key habits to achieve revenue targets, partner recruitment, and market penetration, ensuring efficiency and effectiveness in all channel activities.

Job Description

• Develop and execute channel sales strategies, setting clear objectives (revenue, partner recruitment) and tracking performance using KPIs and CRM systems (eg SalesForce) to achieve SME overall revenue goals.
• Recruit, build, and nurture strong, collaborative relationships with SME channel partners, providing tailored support, training, resources, and prompt conflict resolution to foster trust.
• Utilise data analytics to monitor channel performance, identify trends, and make informed decisions to optimise strategies, partner incentives, and overall channel effectiveness.
• Enable partners by effectively communicating product updates, market insights, and best practices; ensuring they are well-equipped and empowered to sell Maxis mobile, broadband and fixed solutions successfully.
• Proactively identify and solve channel-related challenges, developing contingency plans and adapting strategies based on market trends, competitor activities, and partner feedback.
• Collaborate effectively with internal teams (e.g. , marketing, product, support) to ensure partners receive comprehensive support and to align cross-functional efforts for channel success.
• Champion a customer-centric approach within the channel, guiding partners to understand and deliver value based on the specific needs of SME customers.
• Ensure accountability for channel outcomes, manage commitments to partners and stakeholders effectively, and maintain high standards of operational excellence and follow-through

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance – regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Unlock job insights

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Perks and benefits Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi