ICT Channel Manager (Enterprise Business)

Maxis Broadband Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone bill allowance

Mobile phone subsidy

Job summary

Maxis Broadband Sdn Bhd is seeking an ICT Channel Manager (Enterprise Business) to lead channel sales strategies for SME customers in Malaysia. You will recruit and nurture partner networks, provide training and resources, and collaborate with marketing, product, and support teams to maximize revenue and channel effectiveness.

You will analyse data to identify trends, optimise partner incentives, and communicate market insights to ensure partners are equipped to sell Maxis mobile, broadband and

Qualifications

• Proven ability to drive channel sales and partnerships.
• Experience using CRM systems to track performance and revenue.
• Strong data analytics to monitor trends and optimise strategies.

Responsibilities

• Develop and execute channel sales strategies with clear revenue objectives.
• Recruit and nurture SME channel partners with training and resources.
• Monitor channel performance and adjust incentives for effectiveness.
• Communicate product updates and market insights to partners for successful selling.
• Identify and mitigate channel-related challenges with contingency plans.
• Collaborate with internal teams to support partner success.
• Champion customer-centric value delivery for SME customers.
• Ensure accountability and high operational standards in channel activities.

Skills

Channel sales

CRM systems

Data analytics

Partner management

Cross-functional

Tools

Salesforce

Job description

ICT Channel Manager (Enterprise Business)

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

• Develop and execute channel sales strategies, setting clear objectives (revenue, partner recruitment) and tracking performance using KPIs and CRM systems (eg SalesForce) to achieve overall revenue goals.
• Recruit, build, and nurture strong, collaborative relationships with SME channel partners, providing tailored support, training, resources, and prompt conflict resolution to foster trust.
• Utilise data analytics to monitor channel performance, identify trends, and make informed decisions to optimise strategies, partner incentives, and overall channel effectiveness.
• Enable partners by effectively communicating product updates, market insights, and best practices; ensuring they are well-equipped and empowered to sell Maxis mobile, broadband and fixed solutions successfully.
• Proactively identify and solve channel-related challenges, developing contingency plans and adapting strategies based on market trends, competitor activities, and partner feedback.
• Collaborate effectively with internal teams (e.g. , marketing, product, support) to ensure partners receive comprehensive support and to align cross-functional efforts for channel success.
• Champion a customer-centric approach within the channel, guiding partners to understand and deliver value based on the specific needs of SME customers.
• Ensure accountability for channel outcomes, manage commitments to partners and stakeholders effectively, and maintain high standards of operational excellence and follow-through

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Perks and benefits Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi