Channel Development – Strategy, Recruitment & Performance (Enterprise Business)

Maxis Broadband Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Job summary

Maxis is Malaysia's leading converged solutions provider seeking a Channel Development professional to shape the B2B strategy and partner ecosystem. This role focuses on defining partner segmentation, policy development and performance frameworks to drive growth and collaboration.

You will work across Sales, Finance and Legal to design incentives, recruit partners and track performance, helping Maxis stay ahead in a competitive telecom landscape.

Responsibilities

• Support Head of Channel Development in preparing and documenting the B2B channel strategy and operating framework, using trends, benchmarks and sales data.
• Assist in designing and periodically reviewing the partner segmentation/tiering model and associated tier criteria.
• Develop and maintain channel policies, partner playbooks and standard operating procedures.
• Conduct market and competitive analysis on channel practices for connectivity and ICT solutions to inform strategy updates.
• Design and refine partner incentive and compensation structures in coordination with Finance.
• Conduct incentive benchmarking against competitors and industry practice.
• Monitor incentive payout accuracy and scheme effectiveness, and recommend adjustments.
• Support design and execution of time-bound incentive campaigns and contests tied to priorities.
• Develop and refine the partner performance scorecard framework with KPIs, weightings and thresholds.
• Own data collection, reporting and analysis underpinning partner scorecards.
• Prepare materials for and support partner business reviews.
• Recommend improvements or tier changes based on scorecard outcomes.
• Collaborate with Sales, Finance, Marketing and Legal on framework, recruitment criteria and incentive scheme design.
• Provide regular reporting and dashboards to the Head of Channel Development on strategy execution, recruitment pipeline and partner performance.

Job description

Channel Development – Strategy, Recruitment & Performance (Enterprise Business)

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

• Support the Head of Channel Development in preparing, refining and documenting the B2B channel strategy and operating framework, incorporating market trends, competitor benchmarking and internal sales performance data.
• Assist in designing and periodically reviewing the partner segmentation/tiering model and associated tier criteria.
• Develop and maintain channel policies, partner playbooks and standard operating procedures.
• Conduct market and competitive analysis on channel practices for connectivity and ICT solutions to inform strategy updates.

2. Partner Recruitment & Selection

• Design and refine the partner recruitment framework, including target partner profiles, sourcing channels, evaluation criteria and due-diligence checklists.
• Support execution of the recruitment pipeline — screening applications, scoring candidates against selection criteria, and coordinating due diligence with Legal and Finance.
• Track recruitment funnel metrics (leads, qualified prospects, signed partners), identify bottlenecks, and recommend process improvements.
• Assist in preparing partner agreements and onboarding-readiness documentation ahead of handover to the onboarding team.

3. Incentive & Compensation Design

• Design, model and refine partner incentive and compensation structures — base commissions, volume rebates, market development funds (MDF) and spiffs — in coordination with Finance.
• Conduct incentive benchmarking against competitors and industry practice.
• Monitor incentive payout accuracy, cost-to-revenue ratio and scheme effectiveness, and recommend adjustments.
• Support the design and execution of time-bound incentive campaigns and contests tied to strategic product or market priorities.

4. Partner Performance Scorecards & Reviews

• Develop and refine the partner performance scorecard framework, including KPIs, weightings and performance thresholds.
• Own the data collection, reporting and analysis underpinning partner scorecards.
• Prepare materials for, and support execution of, periodic partner business reviews.
• Recommend performance improvement plans, incentive adjustments or tier changes based on scorecard outcomes.

5. Cross-Functional Collaboration & Reporting

• Collaborate with Sales, Finance, Marketing and Legal on framework, recruitment criteria and incentive scheme design.
• Provide regular reporting and dashboards to the Head of Channel Development on strategy execution, recruitment pipeline and partner performance.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 1,001-5,000 employees

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Perks and benefits Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi

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