SMB Channel Manager - Central

Menara Maxis; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Maxis is seeking a Senior Channel Sales Manager to develop and manage indirect sales channels for the SME segment, delivering revenue growth through strategic partner recruitment and performance tracking. You will collaborate with marketing, product and support teams, use data analytics and CRM tools such as Salesforce to optimize channel programs and ensure excellent partner and customer outcomes.

If you excel at building trust with partners, resolving conflicts, and driving market penetration,

Qualifications

• Experience in developing channel sales strategies and partner programs.
• Proven ability to recruit and nurture SME channel partners.
• Strong data analytics skills to monitor performance and trends.
• Experience using CRM systems, preferably Salesforce.
• Excellent collaboration with marketing, product and support teams.

Responsibilities

• Develop and execute channel sales strategies with clear objectives.
• Recruit, train and manage SME channel partners.
• Monitor performance with KPIs and CRM data; optimize incentives.
• Communicate product updates and market insights to partners.
• Collaborate cross-functionally to ensure channel success and support.

Skills

Channel sales

Partner management

CRM analytics

Strategic planning

Cross-functional collaboration

Tools

Salesforce

Job description

Are you ready to get ahead in your career?We want to empower you to turn your ambitions into achievements.We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.Why does this job exist and why is it critical?This role is responsible for developing and managing indirect sales channels to drive Maxis's SME segment growth. This role drives consistent SME channel sales results through strategic planning, robust partner relationship-building, and operational excellence. The manager cultivates key habits to achieve revenue targets, partner recruitment, and market penetration, ensuring efficiency and effectiveness in all channel activities.Job Description• Develop and execute channel sales strategies, setting clear objectives (revenue, partner recruitment) and tracking performance using KPIs and CRM systems (eg SalesForce) to achieve SME overall revenue goals.• Recruit, build, and nurture strong, collaborative relationships with SME channel partners, providing tailored support, training, resources, and prompt conflict resolution to foster trust.• Utilise data analytics to monitor channel performance, identify trends, and make informed decisions to optimise strategies, partner incentives, and overall channel effectiveness.• Enable partners by effectively communicating product updates, market insights, and best practices; ensuring they are well-equipped and empowered to sell Maxis mobile, broadband and fixed solutions successfully.• Proactively identify and solve channel-related challenges, developing contingency plans and adapting strategies based on market trends, competitor activities, and partner feedback.• Collaborate effectively with internal teams (e.g. , marketing, product, support) to ensure partners receive comprehensive support and to align cross-functional efforts for channel success.• Champion a customer-centric approach within the channel, guiding partners to understand and deliver value based on the specific needs of SME customers.• Ensure accountability for channel outcomes, manage commitments to partners and stakeholders effectively, and maintain high standards of operational excellence and follow-throughWhat’s next?Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.